Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.
You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.
If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.
What will you doPartner Success Responsibilities
- Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
- Maintain proactive and strategic communication with partner stakeholders
- Maintain regular customer check-ins and communication plans
- Conduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership
- Track partner/customer satisfaction, usage, adoption, and performance metrics
- Serve as the primary point of escalation for issues and coordinate with internal teams
- Identify opportunities within partner portfolios for adoption growth and revenue expansion
- Identify risks early and implement mitigation plans
- Advocate for requirements and feedback across product, engineering, PS, support, and sales
- Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
- 1-2 years in Customer Success, Partner Success, Account Management, or Channel roles
- 1-2 years Cybersecurity, SaaS, or technical product experience (preferred)
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven track record managing multiple customers or partners simultaneously
- English, Spanish - required. Portuguese - advantage
- A relationship builder who becomes a trusted advisor to both partners and end-customers
- Channel-savvy—familiar with MSP/MSSP/VAR operational models
- Customer-focused—experienced in driving adoption, value realization, and retention
- A strategic thinker able to navigate business outcomes and technical details
- An exceptional communicator who can present confidently to technical and executive stakeholders
- Proactive, solutions-oriented, and able to anticipate issues before they escalate
- Organized, calm under pressure, and capable of managing multiple accounts simultaneously
- Business-minded with strong ability to identify growth opportunities
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.
With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Skills Required
- 3-4 years of experience in Customer Success, Partner Success, Account Management, or Channel roles
- 3+ years of experience with cybersecurity, SaaS, or technical products
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven experience managing multiple customers or partners simultaneously
- English language proficiency
- Spanish language proficiency
- Portuguese language proficiency
- Experience with MSP, MSSP, or VAR operational models
- Ability to drive adoption, value realization, and retention
- Ability to identify growth opportunities and manage escalations
What We Do
Cynet is a pioneer and leader in advanced threat detection and response. Cynet simplifies security by providing a rapidly deployed, comprehensive platform for detection, prevention and automated response to advanced threats with near-zero false positives, shortening the time from detection to resolution and limiting damage to an organization. Cynet’s unique visibility of files, users, network traffic, and endpoints, and continuous monitoring of an environment uncovers behavioral and interaction indicators across the attack chain, giving a complete picture of an attack operation over time. Cynet is enhanced by Cynet CyOps, which delivers additional value to the platform with 24/7 threat expert assistance, insight and intelligence. Staffed by an elite group of cyber threat analysts and investigators, Cynet’s CyOps is an extra set of expert eyes dedicated to monitor, prioritize and respond to threats in a customer’s environment. By combining high fidelity detection, decoy interactions, network analytics, and expert analyst assistance, Cynet provides accurate findings with associated risks without a lot of complexity and noise, so security teams can prioritize and respond to what matters.
