Partner Success Associate

Posted 5 Days Ago
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New York, NY, USA
Hybrid
68K-95K Annually
Mid level
Fintech
Figure is an industry leader in transforming financial services through blockchain technology.
The Role
Manage ISO and financing broker relationships, oversee SMB financing application pipelines, coordinate lead submissions and deal funding, answer partner inquiries, and educate partners on Figure’s technology and borrower application process. The role also supports partner onboarding, tracks conversion and approval metrics, optimizes partner performance, contributes to partnership strategy, and ensures regulatory and security compliance.
Summary Generated by Built In

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

Figure is a leader in the real-estate secured small business (SMB) finance space by enabling business owners to acquire secured funding in the fastest and most cost-efficient manner: tapping their home equity with a Figure HELOC. We are searching for a partner success associate to activate key Independent Sales Organization (ISO) and financing broker relationships.

You will be responsible for ensuring SMB leads seamlessly flow through Figure’s funnel. On a day-to-day basis, this means ensuring ISO/broker partners are able to easily submit financing opportunities to Figure and that small business owners are provided a best-in-class borrower experience. 

This is a revenue-generating, originations-focused role – and ideal candidates will have a strong background in partner relationship management, sales, and customer service.

What You'll Do

  • ISO/Broker sales & success: 
    • Master Figure’s products and our value propositions to SMB partners
    • Build strong relationships with key partners while serving as primary day-to-day point of contact
    • Manage the application pipeline throughout the day – identifying the highest-potential leads, coordinating with partners, and funding deals
    • Address daily inquiries, via email and phone, from ISO/broker/lender partners
    • Educate partners on Figure’s partner technology stack and digital borrower application process
    • Provide high-value program and product feedback across the Figure organization to consistently improve our SMB go-to-market
    • Ensure compliance with regulatory requirements and company policies across all ISO/funder activities
  • Program development:
    • Support the pipeline development and partner onboarding processes
    • Establish and track key internal and external performance indicators (e.g. conversion/approval rates, best practices, etc.)
    • Optimize partner performance – including creative testing, payout optimization, and performance analysis
    • Contribute to partnership strategy development and market expansion initiatives

What We Look For

  • 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within the financial services space
  • Understanding of small business finance and broker/ISO dynamics
  • Excellent relationship management and communication skills
  • Experience with CRM & analytics platforms (i.e., Salesforce, Tableau)
  • Experience with lender/funder platforms and processes (e.g. lead submission tools)
  • Exposure to the mortgage or secured lending space is a plus
  • Startup or scale-up experience with comfort in fast-paced, ambiguous environments is a plus
  • Adhere to all company security policies and data handling procedures.
  • Complete mandatory security awareness training within required timeframes.
  • Promptly report any suspected security incidents or suspicious activity to the Security team.

Salary

  • Base Compensation Range: $68,000 - $95,000 annually 
  • 25% annual bonus target, paid quarterly 
  • Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

This role is based out of our NYC office and will be on-site 3-5 days per week.

Benefits

  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
    Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
    Employer-paid life and disability insurance
    11 observed holidays and PTO plan
    Up to 12 weeks of paid family leave
    Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-SB1 #LI-Hybrid

Skills Required

  • 2-4 years of experience owning a revenue target in client- or partner-facing financial services roles
  • Understanding of small business finance and broker/ISO dynamics
  • Excellent relationship management and communication skills
  • Experience with CRM and analytics platforms, such as Salesforce and Tableau
  • Experience with lender or funder platforms and lead submission tools
  • Exposure to mortgage or secured lending
  • Startup or scale-up experience in fast-paced, ambiguous environments
  • Adherence to company security policies and data handling procedures
  • Completion of mandatory security awareness training within required timeframes
  • Prompt reporting of suspected security incidents or suspicious activity

Figure Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Figure and has not been reviewed or approved by Figure.

  • Healthcare Strength — Health coverage is fully employer‑paid on select plans for employees and dependents, alongside company‑paid life and disability insurance and mental‑health support. This breadth and low out‑of‑pocket cost are highlighted as standout aspects of the package.
  • Leave & Time Off Breadth — Time off is positioned as flexible with generous PTO, paid holidays, and sick time. Paid family leave is available for both birthing and non‑birthing parents.
  • Equity Value & Accessibility — Equity is broadly offered with renewal grants and the option to take performance bonuses as equity. This structure signals accessible ownership across roles.

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The Company
HQ: Charlotte, NC
450 Employees
Year Founded: 2018

What We Do

Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry. Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure. As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more. Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.

Why Work With Us

Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.

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