About The Role
Cloudflare is seeking a Partner Ops & Strategy Specialist to support the global partner organization. We are looking for a driven, detailed, and organized professional that can help us improve operational excellence with our partner sales process, tools and increase productivity. In this role you will work closely with IT, Finance, Revenue Operations, Sales, and the Partner Executive Team to support the crucial partner automation initiatives that will lead to the evolution of our partner platforms and infrastructure.
The ideal candidate will have experience working within a partner sales, partner operations, or partner analyst function, ideally within a SaaS company. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company's success, then this is the opportunity for you.
This role is a great fit for you if you are a self-starter, able to thrive in an environment that requires operating with a high degree of autonomy, and are driven by the opportunity to make a significant impact in a high growth, fast paced environment.
Responsibilities
- Directly support internal and external partner teams by resolving tickets related to partner sales process and systems
- Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
- Develop a deep knowledge of partner tools and processes to help document and improve effectiveness.
- Assist with partner data management in Salesforce.com and Google Sheets: extract data, clean and upload data, pull reports, and perform mass data updates
- Effectively liaise between Partner, Sales, Contracts, Pricing and Finance to resolve issues
- Create and revise documentation for partner business processes
- Assist the other members of the partner operations team to drive quarterly and annual planning process
- Drive continuous improvement and operational excellence around managing partner deal registrations, pipeline and opportunities
Requirements
- 1-2 years experience in partner operations, sales operations, partners sales, partner management, partner marketing or programs is a plus, but not required
- Creative problem solver with strong attention to detail and a drive to build something better
- Good verbal and written communication skills
- Self-starter with a strong ability to operate in a dynamic environment
- Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation (VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc)
- Comfortable working with Salesforce and Google suite
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What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
