Partner Solutions Engineer

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

• Lead technical strategy and execution on high-priority ITSM and APA opportunities sourced and co-sold through GSI and regional SI/VAR partners — from discovery and architecture through POC and close.
• Serve as the definitive Automation Anywhere technical authority in partner-led customer engagements, ensuring solutions are designed for business impact, not just technical correctness.
• Co-develop tailored solution architectures that integrate Automation Anywhere's APA platform with other platforms, demonstrating clear ROI and measurable outcomes for enterprise customers.

• Position AA's agentic automation capabilities including AI agents, LLM-powered workflows, and intelligent document processing within transformation narratives that resonate with both business and IT stakeholders.
• Design and lead compelling POCs and technical workshops that accelerate partner deal cycles and validate AA as the platform of choice.
• Provide competitive technical advocacy in deals, equipping partners with the differentiated positioning needed to win against competitors.

• Coach and mentor partner SEs on deal strategy, solution design, and demo best practices. Raise the quality of the partner-led technical motion without taking the wheel away from them.
• Build and contribute to partner-ready solution assets: reference architectures, use case playbooks, integration blueprints, and battlecards.
• Serve as the escalation point for complex technical challenges that exceed partner SE capacity, ensuring no deal is lost due to technical gaps.

• Engage C-suite and senior IT leadership at customer organizations, articulating the strategic value of an AI-native automation platform within enterprise ITSM and service delivery transformation.
• Represent Automation Anywhere at partner events, QBRs, and industry forums, reinforcing Automation Anywhere's thought leadership in Agentic Automation and ITSM.
• Channel partner and market intelligence: competitive signals, technology gaps, emerging use cases and back into AA's product, alliance, and go-to-market teams.

• Design reusable solution frameworks and integration patterns that enable GSI and regional SI partners to replicate AA value across their customer portfolios — multiplying deal impact beyond direct engagement.
• Stay at the forefront of agentic AI, LLM orchestration, RAG, and MCP standards, translating emerging capabilities into concrete partner-ready solutions.

• 10+ years of overall professional experience, with 5+ years in pre-sales, solutions engineering, or solution consulting roles at an enterprise software or SaaS company.
• Hands-on experience with ITSM platforms including integration patterns, workflow design, and the broader technology landscape.
• Demonstrated experience working within a partner or channel motion: co-selling alongside GSIs, regional SIs, VARs, or system integrators, and understanding how to win through partners rather than independently.
• Proven expertise with enterprise automation platforms - Automation Anywhere, UiPath, Blue Prism, or equivalent including the ability to build and demonstrate production-quality automations and agentic workflows.
• Fluency in the broader enterprise application ecosystem: SAP, Salesforce, Oracle, ServiceNow, Workday, and their integration within automation architectures.
• Working knowledge of agentic AI concepts: LLMs, RAG, prompt engineering, AI agent frameworks, and how they apply to enterprise automation use cases.
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degrees and platform certifications (AA, UiPath, ServiceNow) are a plus.
• Ability to travel up to 40% to partner and customer sites

• Partner-first mindset: you make partners look good in front of their customers, building trust that drives long-term co-sell relationships.
• Equally fluent with C-suite executives and hands-on technical architects: You can shift register in the same meeting without losing credibility in either direction.
• Deep ITSM domain fluency that lets you speak the language of IT operations, service delivery, and enterprise IT transformation without relying on scripted demos.
• Strong influencing skills without direct authority: You advance deals and elevate partner SEs through expertise, coaching, and earned trust.
• Comfortable operating in ambiguity: This is a role that requires building structure and playbooks, not just following them.
• Exceptional verbal, written, and presentation skills: with the presence to lead executive workshops and the clarity to write solution architectures partners can execute independently.