Partner - Settlement.Commercial Operations

Key Deliverables

The Specialist, Partner Settlement will be accountable to achieve the following objectives:

Strategy Implementation

• Abide by and execute the functional strategy cascaded by the functional lead.

Governance

• Comply with the set governance mechanisms, under supervision from the functional lead.

• Abide by function's budgets in line with business objectives.

Operational Delivery
The role is accountable for the following work area outcomes:

Partner Settlement & Liquidation

• Execute and process daily settlements and liquidations for all Fintech partners (Agents, Merchants, Banks, Service Providers) in accordance with agreed SLAs.

• Set up and manage scheduled and automatic liquidations for partners and merchants.

• Review and initiate journals for partner settlements to ensure transactions are properly accounted for and authorized.

• Manage the float and virtual cash generation, advising Treasury on funding requirements based on reconciliation and settlement schedules.

• Daily Reconciliation of all incoming virtual card transactions and management of refunds

 - Second level support; including GIMAC chargeback and clawback processing, validation of balance transfers, account adjustments, account blocking and reactivation, as well as handling any other requests escalated by the frontline team.

Operational Controls & Compliance

• Adhere to and implement internal controls to mitigate financial and operational risks in the settlement process.

• Ensure all settlement activities comply with relevant laws, regulations, and company policies related to financial operations.

• Flag any identified irregular transactions or movements during settlement processing to the Manager Operations.

Query & Incident Management

• Liaise with internal teams (Sales, Compliance, Risk, Finance) to resolve partner settlement disputes and queries.

• Act as the primary point of contact for banks, partners, and merchants on settlement-related issues, ensuring timely resolution and feedback.

Reporting

• Prepare and submit regular reports on settlement performance and partner payouts.

• Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation.

4. Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor in any Finance, Accounting or its equivalent in area of specialization

• Relevant post graduate qualification is an advantage

Experience:

• A minimum of 1 to 2 years’ total experience in a similar position with at least 2 years in a managerial role

• Experience in Fintech, banking or Mobile Money is preferred 

• Experience in Mobile Money back office operations & support

• Experience in Agent & Merchant Management 

• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred 

Competencies:

Functional Knowledge: 

• Knowledge of Fintech, payment, e-commerce, banking, microfinance ecosystem

• Back office process Management 

• SLA and query handling 

• Incident & Compliant Management 

• Customer Relationship Management

• Stakeholder Relations Management

• Project Planning, Organising and Delivery

Skills

• Relationship/people management

• Analytical thinking

• Continuous improvement

• Data interpretation

• Delivery focused

• Presentation 

• Relationship building

5. Authorities

As per MTN Fintech DOA

6. Collaboration (Formal and Informal Relationships)

Responsibility towards:   

• Key internal stakeholders:    

  • Other functions within the OpCo

  • Group Fintech Commercial Operations team, when required

  • GSM Opco teams where required (Customer Support, S&D etc.)

• Key external stakeholders:    

  • Agents, Merchants, Consumers

  • External contractors and partners

  • Trade Marketing partners 

  • Service Delivery partners