Partner Services Specialist
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.
As a membership organization, the Forum engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues. The Regional Partner Services (account management) team focuses on structuring and delivering tailored engagement for Forum Partners across all regions except Europe and North America. The team works in close collaboration with the Regional Business Team, as well as with Global Industries communities, 11 Forum Centres and Forum events. We are currently searching for a Partner Services Specialist (Account Manager), who will focus on building and reinforcing interactions with main contacts at Forum Partner companies in Japan.
Why we are recruiting:
We are currently searching an experienced and dynamic Partner Services Specialist to join our team in Japan. This role is crucial in maintaining and enhancing our relationships with the Forum’s Partners in Japan, ensuring they continue to receive exceptional service and support without any disruption.
Reporting lines & Interactions:
This position will report to the Head of Business Engagement - Japan and will focus on building and reinforcing interactions with Partner Representatives at Forum Partner companies in Japan. This position is based in the Forum’s office in Tokyo.
Responsibilities include:
- Maintain ongoing Partner engagement with the Forum, through building and maintaining relationships with Partner Representatives
- Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in collaboration with the Global Industries and/or Regional Business teams
- Onboard Partner Representatives into the Forum ecosystem and relevant engagements, in collaboration with the Global Industries team and Regional Business teams
- Contribute to shaping the engagement plan for Partners, in collaboration with the Global Industries teams and Regional Business teams
- Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics
- Partner integration and experiences across the Forum’s digital ecosystem
- Monitor and generate intelligence on Partner companies to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnership, annual and sustainability reports, and senior executive changes
- Lead internal processes impacting the Partner, including unpaid dues and contract management
- Support Partner Development team: spearhead and coordinate the partner development efforts in Japan; collaborate closely with the Head of Region, Partner Lead and the Partner Development Services team to ensure systematic and strategic approach.
To be successful, a Partner Services Specialist (Account Manager) should:
- Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
- Monitor and proactively manage partner retention and engagement metrics and resulting actions
- Ensure a ‘One-Forum’ approach with internal product teams, Centres, and Global Industries teams to Partners to guarantee optimal Partner engagement experience.
- Work closely with the Head of Business Engagement, Japan
Requirements and Experience:
- Bachelor's degree or equivalent.
- 7-10 + years of professional work experience with Japanese companies is required.
- Japanese and international cultural experience, exposure and understanding is a strong advantage.
- Outcome driven, successful track record in key account management and business relationship development, including proven ability to engage with multiple functions and business lines in an organization.
- Excellent verbal, written and presentation communication skills and command of Japanese and English is a must.
- Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.
- Strong service orientation and entrepreneurial and collaborative attitude.
- Strong research and analytical skills
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Skills Required
- Bachelor's degree or equivalent
- 7-10+ years of professional work experience with Japanese companies
- Excellent verbal, written and presentation communication skills in Japanese and English
- Successful track record in key account management and business relationship development
- Strong research and analytical skills
What We Do
The World Economic Forum is an independent international organization committed to improving the state of the world by engaging business, political, academic, and other leaders of society to shape global, regional, and industry agendas.
