Partner Support Development Specialist (Telecom)

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

Deliver exceptional support for a dedicated portfolio of AppDirect partners/advisors, providing proactive solutions, managing quoting, deal registration, commission escalations, and serviceability checks. Leverage internal teams to strengthen relationships, ensure partner success, and drive sales growth by maximizing revenue opportunities.

What you’ll do and how you’ll have an impact

• Serve as the primary point of contact for a select group of advisors and clients, managing requests, follow-ups, and providing consultative guidance to help them deliver the best solutions to their customers.
• Qualify new opportunities by aligning customer needs with the right providers and solutions in the AppDirect catalog.
• Recommend and quote relevant solutions across our provider portfolio; engage internal resources such as product specialists, sales engineers, or provider-specific teams when needed.
• Navigate and understand the core offerings of key providers in the AppDirect ecosystem.
• Create and manage accurate quote proposals tailored to the opportunity requirements.
• Handle inbound inquiries related to orders, escalations, and updates by working closely with the Order Management team.
• Resolve commission inquiries and escalations by partnering with the Advisor Finance team.
• Build strong, trust-based relationships with key stakeholders and executive sponsors within your assigned partner base.
• Help advisors unlock the full value of their relationship with AppDirect by acting as a strategic advisor and long-term partner.
• Review pricing, contracts, and supporting documentation for completeness and accuracy before submission to advisors and providers.

What we’re looking for

• Proven track record of success in customer success, account management, or program delivery, especially in fast-paced, enterprise-facing roles.
• Strong problem-solving skills with the ability to manage through organizational complexity.
• 3+ years of experience managing client relationships in the technology or telecom sectors.
• A proactive mindset with a passion for optimizing and refining customer engagement processes.
• Solid business acumen, particularly in technology, subscriptions, and digital commerce.
• Recognized for integrity, ownership, and high performance in managing enterprise-level partnerships.
• Ability to clearly articulate and champion evolving value propositions, guiding partners through digital transformation.
• Experience with HubSpot, Google Workspace, and eCommerce/marketplace environments is a strong plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice