Jobs at AppDirect

Manage marketing operations for a B2B software company, including lead capture, qualification, scoring, routing, nurturing, CRM and marketing automation platforms, funnel analytics, dashboards, data governance, and marketing technology integrations. Collaborate with marketing, sales, revenue operations, finance, customer success, and strategy teams to improve pipeline quality, conversion rates, campaign ROI, and scalable lead-to-sales processes. The role also leads change management, user training, acquisition-system integration, and ongoing technical support.

Owns the end-to-end lead management lifecycle and marketing technology stack. Responsibilities include lead scoring and routing, funnel optimization, CRM and marketing automation management, campaign support, KPI dashboards, data governance, process improvement, integrations, stakeholder training, and cross-functional alignment with Marketing, Sales, Revenue Operations, Finance, Customer Success, and Business Intelligence.

Manage a portfolio of mobile customer accounts, protecting revenue and growing mobility product bookings. Own conversions, upgrades, pricing requests, and execution while coordinating internal teams. Use mobile technology expertise and account analytics to recommend solutions, prioritize opportunities, and support retention and growth goals. Maintain sales pipelines, document account activity, improve processes, and build trusted relationships with B2B customers and internal stakeholders.

Coordinate customer onboarding projects from kickoff through launch, serving as the primary customer contact. Guide implementation schedules, train customers on PartnerStack, document decisions, conduct discovery, recommend solutions, and collaborate cross-functionally to launch partner programs effectively.

Manage 20–30 inbound calls daily from German-speaking customers, independently handling qualification, discovery, quoting, and closing for telecom and connectivity solutions. Maintain the sales funnel in HubSpot, meet sales KPIs, follow up on opportunities, engage specialists for complex deals, and expand customer relationships post-sale. The role requires professional German fluency, CRM proficiency, technology comfort, self-sufficiency, and availability for rotating shifts and in-office work in Chicago.

Designs and executes B2B SaaS growth campaigns across outbound, lifecycle, and ABM channels. Builds automated workflows using marketing automation, CRM, enrichment, and AI tools; researches target accounts; creates personalized outreach; and collaborates with Marketing and Sales. Measures campaign performance, runs tests across messaging and audiences, optimizes workflows, and scales activities that generate qualified pipeline.

Manage revenue accounting activities, including contract reviews, ASC 606 revenue recognition, period-end close, NetSuite ARM enhancements, SSP studies, M&A integration, policy updates, process improvements, and external audit support. Collaborate with Finance, Legal, Sales, Operations, pricing, product, and system teams to ensure accurate revenue reporting and scalable processes.

Processes order entries, quotes, documentation, and provider submissions while validating accuracy and authorization. Maintains real-time CRM and ticketing records, supports order tracking dashboards, guides advisors through carrier portals, and resolves discrepancies. Communicates across email, chat, phone, and internal channels while meeting SLAs, KPIs, compliance standards, and processing goals. Provides administrative and post-activation support to cross-functional teams.

Drive revenue for Devs.ai by selling an enterprise AI platform through direct and channel sales motions. Responsibilities include quota attainment, partner enablement, co-selling, product demonstrations, consultative discovery, solution positioning, pipeline forecasting, and collaboration with account executives, solution engineers, product leaders, and enterprise stakeholders. The role requires translating AI capabilities into business value for technical and executive buyers.

Manage and grow a portfolio of broker partners in the deregulated energy market. Responsibilities include partner outreach and onboarding, account support, pricing and contracting assistance, relationship management, opportunity identification, record keeping, cross-functional collaboration, and use of internal tools. The role supports brokers from initial quote through contract completion and includes occasional travel, meetings, and events.

Own and optimize the go-to-market technology stack across Salesforce and adjacent systems. Build integrations, automation, AI-powered workflows, reporting, data-quality controls, and processes for commissions and territory management. Investigate operational gaps, manage incidents, evaluate GTM tools, and lead cross-functional systems projects from discovery through implementation. Partner with Sales, Marketing, Customer Success, and Finance to deliver scalable, intuitive processes and improve productivity.

Build and maintain GTM dashboards, reports, forecasts, planning models, and data-quality processes. Analyze pipeline, bookings, conversion, churn, retention, attainment, capacity, quotas, and territories across Sales, Customer Success, Marketing, and Finance. Use Salesforce, PlanHat, spreadsheets, and BI tools to validate data, answer ad hoc questions, and communicate clear insights and recommendations to leadership for reviews, forecasts, QBRs, and board updates.

Support enterprise and platform project delivery by maintaining plans, schedules, budgets, risks, and documentation. Coordinate smaller projects end to end and assist senior project managers on complex engagements. Organize stakeholder meetings, track action items, prepare status materials, manage changes, and support quality assurance and documentation standards. The role requires strong communication, organization, critical thinking, technical affinity, and familiarity with project management tools such as Jira.

Supports project managers on large enterprise and platform initiatives and independently coordinates smaller projects. Tracks plans, schedules, budgets, expenses, risks, and changes; organizes stakeholder meetings; prepares minutes, action items, presentations, project schedules, and progress reports; and contributes to quality assurance and documentation standards. The role requires strong English communication, structured problem-solving, technology affinity, project management tool knowledge, and 1–2 years of project coordination or management experience.

Manage a portfolio of B2B mobile customer accounts, protecting revenue and growing bookings through conversions, upgrades, renewals, and consultative solution recommendations. Use customer analytics to prioritize opportunities, maintain a disciplined sales pipeline, coordinate internal teams, and deliver on customer commitments. The role also involves documenting account activity, improving processes, and communicating effectively with customers and stakeholders.

Drive growth across IT advisor and MSP ecosystems by enabling partners, coaching them on cloud marketplaces, co-selling cloud solutions, generating pipeline, and managing deal pricing through AppDirect tools. Conduct discovery, recommend AWS, Azure, and Google Cloud environments, lead QBRs, identify expansion opportunities, and collaborate with hyperscalers and internal teams to improve partner outcomes.

Develop and manage ITCloud.ca’s partner network by identifying and onboarding partners, cultivating relationships, aligning joint strategies and KPIs, addressing concerns, fostering collaboration, and representing the company at industry events. The role requires bilingual communication, cloud channel ecosystem experience, knowledge of IT solutions, strong sales and partner management skills, analytics proficiency, strategic thinking, and regular travel.

Develop and manage ITCloud’s partner network across Quebec and Eastern Canada. Responsibilities include recruiting partners, nurturing relationships, aligning joint strategies and KPIs, coordinating internal and partner collaboration, representing the company at events, and identifying business opportunities. The role requires bilingual communication, cloud ecosystem experience, knowledge of Azure and Microsoft 365 solutions, CRM proficiency, analytical ability, regular travel, and at least five years of partnership or sales experience.

Manage IT asset disposition workflows across warehouses, resale partners, finance, customer success, and internal teams. Responsibilities include assigning warehouse action queues, ingesting destruction and settlement reports, maintaining fair market value pricing data, reconciling revenue with bank deposits, resolving vendor discrepancies, managing credit issuance, and producing financial and gross margin reports. The role also optimizes repeatable workflows using tools such as Google Sheets, Parabola, Slack, and Retool.

Manage a portfolio of network customer accounts, driving renewals, re-terms, upgrades, retention, and new sales. Coordinate customer requests and opportunities with internal teams, carriers, and vendors. Recommend technology solutions using account data and business context, resolve escalations, maintain accurate documentation, and improve customer experience. The role requires B2B account management and sales experience in telecommunications, networking, internet, data, cloud, or related technology solutions.