Jobs at AppDirect

Owns the success, onboarding, renewal, and expansion of strategic SaaS partner accounts. The role combines customer success, partnership strategy, data analysis, executive communication, and process development. Responsibilities include optimizing partner programs, driving revenue and ROI, analyzing engagement metrics, creating scalable service playbooks, influencing product roadmaps, and identifying customer growth opportunities.

Owns premier B2B SaaS customer accounts, driving program optimization, revenue growth, ROI, onboarding, renewals, and expansion. Builds scalable service processes and playbooks, analyzes engagement and performance data, conducts executive business reviews, identifies customer risks and growth opportunities, and represents customer needs in product and roadmap discussions. Requires strong partnership expertise, strategic judgment, executive communication, and comfort operating in ambiguity.

Manage sales support tickets and the quote-to-fulfillment lifecycle for cloud subscriptions. Responsibilities include customer discovery, SaaS and IaaS quoting, deal registration, discount approvals, marketplace provisioning, order quality assurance, and resolving fulfillment blockers. The role coordinates with customers, advisors, providers, and internal teams while meeting SLAs, managing multiple requests, and identifying process improvements.

Manage and grow a portfolio of brokerage partners in the deregulated energy market. Responsibilities include targeted outreach, broker onboarding, account support, pricing and contracting assistance, relationship management, identifying growth opportunities, maintaining deal records, and coordinating with operations, pricing, and suppliers. The role also supports process-improvement projects, uses internal software tools, attends occasional partner events, and contributes to revenue through partner success.

Build and maintain full-stack marketplace post-transaction features using React, TypeScript, Node.js, and Go. Design AWS serverless and event-driven services, integrate cloud marketplaces, synchronize contracts, billing, usage, CRM data, and expose customer APIs. Own features from design through deployment and operation, collaborate with product and engineering teammates, participate in code reviews, and maintain production-ready, testable code.

Leads device staging, MDM enrollment, warranty repairs, IT asset disposition, battery replacement, and operational throughput across three departments. Manages repair queues, OEM vendors, billing compliance, resale routing, inventory, PPE, and labor planning. Provides hands-on technical support with device imaging and endpoint management while serving as an escalation point for customers and vendors.

Records transactions, performs month-end close, reconciliations, consolidations, tax filings, audit support, AR/AP activities, sales order and contract setup, cash management, and financial reporting. The role also communicates with clients, vendors, auditors, and internal teams while supporting process improvement and ad hoc accounting requests.

Support growth and health of the PartnerStack Network by sourcing, vetting, and categorizing affiliates and partners. Identify partner-to-vendor opportunities, assist with vendor onboarding, maintain outreach pipelines, develop partner taxonomies, organize tracking systems, and prepare internal reporting. The role is internally focused and emphasizes partner recruitment, data organization, process development, and early-stage relationship building.

Develop scalable, high-performing backend services and multi-tier applications for cloud marketplace operations. Responsibilities include solving complex technical problems, writing maintainable code, conducting code reviews, troubleshooting, owning deployments, and mentoring junior developers. The role requires AWS services, infrastructure as code, DynamoDB and PostgreSQL expertise, RESTful APIs, event-driven microservices, and strong collaboration across distributed teams.

Conçoit et développe des services backend évolutifs, performants et résilients pour une plateforme de commerce infonuagique. Résout des problèmes techniques complexes, produit du code maintenable, participe aux revues de code et contribue aux systèmes distribués, aux API et aux microservices événementiels. Encadre les développeurs moins expérimentés, assume la responsabilité des livraisons et collabore efficacement avec des équipes internationales distribuées dans un environnement hybride.

Lead web strategy, roadmap and delivery for corporate and customer web apps. Integrate AI and LLM tools into development and content workflows, build LLM-optimized SEO and structured data strategies, mentor full‑stack web teams, collaborate with design/product/marketing, and improve site performance, experimentation, and conversion.

Lead strategy, roadmap, and execution for corporate website and customer web apps. Integrate AI across workflows, drive LLM-aware content/SEO, optimize performance, mentor full‑stack developers, and partner with design, product, and marketing to evolve the design system and improve conversions.

Leads AppDirect’s corporate website and sales and marketing applications, owning strategy, roadmap, execution, SEO, AEO/GEO, performance, and conversion optimization. Manages and mentors a web development team while integrating AI into development, content, prototyping, and personalization workflows. Partners with marketing, product, design, engineering, and leadership to deliver measurable digital experiences and accelerate time-to-market.

Source, vet, and onboard affiliate partners for the PartnerStack Network. Maintain outreach pipelines, review partner profiles, match partners with vendor opportunities, develop partner categorization systems, organize tracking data, support network operations, and prepare internal reporting. The role emphasizes partner recruitment, segmentation, process building, data organization, and identifying emerging high-potential affiliates.

Sources and vets affiliate and partner candidates, tracks outreach and onboarding pipelines, matches partners with vendor opportunities, develops partner categorization systems, maintains organized network data, and supports reporting and day-to-day network operations.

Own a $1.2M new-ARR quota selling Devs.ai’s AI platform to enterprise technology companies. Build outbound pipeline, manage complex multi-stakeholder sales cycles, run proofs of value, coordinate security, legal, and procurement processes, and close six-figure deals. The role requires consultative selling to technical and executive stakeholders, accurate forecasting, CRM discipline, business-case development, and collaboration with product, marketing, solution engineering, partners, and cloud providers.

Manage marketplace operations and customer adoption for assigned SaaS accounts. Responsibilities include platform guidance, partner and product onboarding, SKU and pricing configuration, launch readiness, strategic customer touchpoints, release-note analysis, enablement content, and escalation of custom integration needs. The role coordinates with account managers, product managers, technical consultants, sales, operations, and support teams while managing multiple requests against SLAs and customer outcomes.

Supports growth and health of the PartnerStack Network by sourcing and vetting affiliates, tracking outreach pipelines, matching partners with vendor opportunities, maintaining partner taxonomies, organizing partner data, and preparing internal reports. The role is internally focused and works closely with the Network Manager on recruitment, segmentation, process development, and identifying emerging high-potential partners.

Owns financial operations for the IT asset disposition program, including ingesting partner settlement data, reconciling revenue and deposits, investigating discrepancies, issuing credits, and reporting revenue and margin. The role also supports destruction documentation, shipping, recycling workflows, vendor coordination, and fair-market-value data maintenance. It requires strong spreadsheet skills, financial judgment, attention to detail, partner communication, and continuous workflow improvement while supervising AI-assisted processes.

Own the financial operations of an IT asset disposition program, including partner report ingestion, revenue and deposit reconciliation, discrepancy investigation, credit issuance, vendor communication, and executive reporting. Review destruction documentation, support shipping and recycling workflows, maintain fair market value data, monitor SOP compliance, and coordinate across Finance, Operations, Customer Success, and Warehouse teams. The role also involves supervising AI-assisted workflows and improving manual processes.