Job Title: Partner Relationship Manager
The Partner Relationship Manager is responsible for building and executing best practices and top performance across our Outsourced Partner Support ecosystem. This position owns the processes and relationships which deliver the outsourced Partner Support services to Park Place customers. Departmental activities include partner sourcing, selection, supplier qualifications and onboarding, rates negotiations, procurement, billing, and performance management, escalation management and relationship management.
Responsibilities:
- Lead in sourcing, selection, onboarding, performance management, escalation management, and relationship management of all local Service Partners.
- Work with Local, Regional, and Global Sales, Field Engineering, Supply Chain, Support Center Leadership to build and adjust partner ecosystems and related processes.
- Work closely with Local Field Leadership to build, foster, and maintain world class performance for all partner driven tickets.
- Negotiate short- and long-term contracts with new and existing delivery partners
- Research, Source, and Qualify suppliers with capabilities to further expand Park Place offerings
- Act as escalation point of contact for Service Delivery, Service Partners, Sales, and Customers on indirect support tickets.
- Provide continuous improvement of procurement and Service Partners performance.
- Review of monthly billing from Service Partners.
- Build, Foster, Maintain a healthy relationship with the local Service Partners.
What we are looking for:
- 5+ yrs experience in Partner / Vendor Management or IT Service Delivery.
- Competent with both English and Japanese (written and spoken).
- Strong interpersonal and negotiation skills in dealing with Service Partners.
- Ability to collaborate with various internal teams, service partners, sales, and customers
- Ability to independently remote work with minimal supervision.
- Experienced with costing, Budgeting and P&L.
- Flexibility to attend after-hour calls with the global teams.
- Exposure to various APAC countries is a plus.
Skills Required
- 5+ years of experience in partner or vendor management or IT service delivery
- Fluency in English and Japanese, written and spoken
- Strong interpersonal and negotiation skills with service partners
- Ability to collaborate with internal teams, service partners, sales, and customers
- Ability to work independently remotely with minimal supervision
- Experience with costing, budgeting, and P&L
- Flexibility to attend after-hours calls with global teams
- Exposure to various APAC countries
Park Place Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park Place Technologies and has not been reviewed or approved by Park Place Technologies.
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Healthcare Strength — Healthcare coverage is presented as at‑market or better, with comprehensive medical, dental, and vision offerings for employees and families. Wellness resources and employer‑verified benefit listings reinforce strong core coverage.
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Retirement Support — A 401(k) program is emphasized, with indications of employer matching that strengthen retirement readiness. Public benefits materials point to a solid retirement foundation.
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Wellbeing & Lifestyle Benefits — Wellbeing programs span a global wellness portal, biometric screenings, yoga, smoking‑cessation support, and on‑site amenities at the Cleveland HQ. Onsite childcare and wellness rooms further signal investment in everyday wellbeing where available.
Park Place Technologies Insights
What We Do
Park Place Technologies is an IT company that provided organizations around the globe with post-warranty maintenance and support solutions.
