Partner Relationship Manager, PARS, CPPA

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

CPPA Operations - Sebes

Job Summary:

As a Patient Advocacy Reporting System (PARS) Partner Relationship Manager (PRM) at the Center for Patient and Professional Advocacy, you will be responsible for managing and nurturing relationships with our partnering healthcare organizations nationally. You will work closely with key leaders at partner organizations to ensure seamless collaboration and the successful execution of the PARS program. This role requires exceptional project management skills to oversee and drive multiple projects while maintaining strong partner relationships.
Please visit our Center’s website to learn more about our work and PARS program:
https://www.vumc.org/patient-professional-advocacy/vumc-cppa-home

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Key Responsibilities: 
 
1. Relationship Management: 
- Develop and maintain strong, long-lasting relationships with leaders at our partner healthcare organizations. 
- Serve as the primary point of contact for partner-related inquiries and issues. 
- Understand partner needs and objectives to align them with strategic goals for the successful implementation of the PARS program. 
 
2. Project/Program Management: 
- Lead and manage cross-functional projects from inception to completion. 
- Create detailed project plans, define scopes, and set deadlines 

- Monitor project progress, identify potential risks, and implement mitigation strategies. 
- Ensure all projects are delivered on time and within scope. 
 
3. Strategic Planning: 
- Collaborate with partners to develop strategies and initiatives for the successful implementation of the PARS program at their healthcare organization. 
- Analyze partner performance to identify growth opportunities. 
- Prepare and present regular reports on partner activities, project status, and performance metrics. 
 
4. Communication and Coordination: 
- Facilitate regular meetings and communications with partners and internal teams. 
- Coordinate with internal and external teams to ensure alignment and successful project execution, including planning and attending annual site visits. 
- Address and resolve any conflicts or issues that arise during the partnership lifecycle. 
 
5. Continuous Improvement: 
- Continuously seek ways to improve partnership processes and project management methodologies. 
- Gather feedback from partners and internal teams to enhance collaboration and project outcomes. 
- Stay current with industry trends, best practices, and emerging technologies. 

 

Travel required for this position.
TECHNICAL CAPABILITIES
• Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals.
• Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
• Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

About the Department:

 

Vanderbilt Health Center for Patient and Professional Advocacy

The Vanderbilt Health Center for Patient and Professional Advocacy (CPPA), provides services, education and research that support the pursuit of professionalism and high reliability for medical centers and health systems worldwide.

 

Our programs, PARS® (Patient Advocacy Reporting System) and CORSsm (Coworker Observation Reporting System), use the observations and experiences of patients, families and fellow medical team members to create local and national data and discipline-specific benchmarks to identify, address and support the small group of physicians, advanced practice professionals, nurses, physician assistants and academic/research faculty who model disrespect towards patients, colleagues and trainees.  

 

The CPPA team, in partnership with research colleagues across the United States, has shown that clinical team members identified as modeling disrespect are associated with excessive malpractice claims experience. Their patients are at elevated risk for experience avoidable medical and surgical complications. Disrespectful behavior has also been shown to contribute to nursing turnover, reduce job satisfaction and threaten teamwork. In addition, individuals identified as high risk may be facing challenges that interfere with their ability to perform at their best professionally. 

 

CPPA partners with leaders from more than 300 health systems worldwide. Our work supports the core values and professional expectations that are foundational for effective teams in pursuit of high reliability and the delivery of safe, high-quality health care, education and research.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.