The opportunity
In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our Enterprise business Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers!
What you'll be doing
- Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives.
- Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks.
- Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach.
- Using Gainsight and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success
- Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.
What we're looking for
- Experience working in the Manufacturing, Engineering, Construction, or Automotive industries.
- Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Technical Account Manager, Project Manager.
- Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change.
- Strong analytical and technical skills and a data-driven approach to your work.
- Excellent Japanese communication skills (written and verbal).
You might also have
- Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup.
- An understanding of software and/or product development process (C #, Unity Editor, game development).
- English communications skills
Additional information
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at [email protected].
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What We Do
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality.
Why Work With Us
We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative RT3D experiences and deliver better processes for almost every industry.
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