A bit more about the role:
- Manage a high volume of incoming partner queries via email, ensuring timely and effective responses
- Meet and exceed KPIs and SLAs related to partner engagement, service levels, and satisfaction
- Build and maintain strong, positive relationships with partners to drive satisfaction and reduce churn
- Use our Salesforce system to log interactions and maintain accurate partner records
- Support the customer service team by handling partner-related queries through live chat via Zendesk
- Support the onboarding of new suppliers when required
- Assist in the setup and onboarding of hotels within our online booking journey, ensuring a smooth and efficient process.
- Make amendments to partner products using our backend system
- Support additional projects, including the coordination and collection of health and safety documentation from partners
And now a bit about you:
- You’re an enthusiastic and confident individual with excellent written and verbal communication skills.
- You thrive on delivering outstanding service and support to business partners.
- You're comfortable managing inbound and outbound emails, and consistently meet response time targets and SLAs.
- You enjoy engaging with business partners, building rapport, and creating lasting, trust-based relationships.
- You’re energized by a fast-paced environment and can adapt quickly to changing priorities.
- You’re a natural problem solver, always looking for ways to help partners get the most out of the Buyagift platform.
- You have strong organisational skills, with the ability to prioritise and manage your workload effectively.
- Previous experience using Salesforce is desirable but not essential.
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What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
