About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
The Partner Reconciliation Specialist will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Partner Reconciliation Specialist will help measure and improve customer experience and SLA and will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.
What you will do:
- Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
- Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.
- Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions. Collaborate with global Technical and Operations teams.
- Create reports as required by business partners, banks, and card schemes.
- Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
- Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
- Help validate technical enhancements on various system platforms and applications.
- Create procedures, assist with both internal training and client training.
- Other duties as assigned.
Who you are:
- Team player and independent problem solver.
- An excellent communicator.
- You understand end to end card processing and are accountable to ensure clients have an exceptional customer experience.
- Ability to be flexible within a fast growing global company.
- Must display initiative and a common sense approach.
- Be well organised with the ability to plan, prioritize and manage own workload.
What you will need to bring to Planet:
- Proven organisational, planning and communication skills.
- Quality focused with attention to detail.
- Good analytical aptitude.
- Strong numerical skills.
- Proficient spoken and written English and Spanish.
- Preferably advanced level of Microsoft Excel knowledge.
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Skills Required
- Proven organizational, planning, and communication skills
- Quality-focused with strong attention to detail
- Good analytical aptitude
- Strong numerical skills
- Proficient spoken and written English
- Proficient spoken and written Spanish
- Advanced Microsoft Excel knowledge
- Ability to understand end-to-end card processing
- Ability to work independently and solve problems
- Ability to plan, prioritize, and manage workload
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
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