Job Description:
Partner Quality Lead - Network OperationsRemitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.About the Role:
As a Partner Quality Lead, you will be at the forefront of ensuring our disbursement network operates seamlessly. You will analyze partner performance, resolve operational challenges, and drive continuous improvement in the customer experience. Collaborating closely with internal teams—including Engineering, Product, Customer Service, and Treasury—you’ll also manage relationships with external partners to enable smooth operations and support Remitly’s rapid growth. You’ll report to one of the Sr. Team Manager, Partner Quality Leads.
Responsibilities:
Partner Relationship Management:
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Act as a primary point of contact for external partners, coordinating actions to support daily disbursement operations.
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Collaborate with external stakeholders to address issues impacting our remittance experience with urgency and precision.
Operational Support:
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Monitor and address events or alerts affecting transaction flows, ensuring quick resolution.
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Serve as a subject matter expert for operational teams, providing guidance on transaction handling.
Performance Optimization:
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Partner with regional product managers to improve existing integrations and enable new launches.
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Analyze partner performance to identify root causes of issues and drive corrective actions.
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Work with Product and Engineering teams to enhance exception handling and strengthen operational processes.
You have:
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3+ years of experience in financial services, ideally within the remittance industry.
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Exceptional communication skills, both internally and externally.
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Strong attention to detail with a problem-solving mindset.
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Proficiency in data analysis to identify trends and opportunities.
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Ability to thrive in dynamic environments, manage multiple tasks, and work under pressure.
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Fluency in English (additional languages are a plus).
Nice to have:
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Experience with SQL or other data tools.
Our Benefits:
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Dependant on location
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What the Team is Saying
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What We Do
Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally wWe strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Why Work With Us
We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a global team, we are connected through our customers, and vision – not our location. Our employees can live and work with flexibility, while prioritizing in-person touchpoints to come together for moments that matter.
