Learning and Development Designer

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

Role Overview

As a Learning & Development (L&D) Design Specialist in the Customer Success (CS) organization, you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for, and expertise in, cultivating a culture of excellence through continuous learning and development.

Key Responsibilities

• Conduct comprehensive L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
• Create innovative, scenario-based L&D curricula for domain expertise, leadership, and soft-skills development.
• Design dynamic, interactive, appealing, and consumable synchronous and asynchronous L&D solutions for instructor-led sessions and web-based learning.
• Ensure all L&D solutions employ Adult Learning Principles.
• Build formative and summative evaluation components in all L&D design work to assess topic knowledge transfer and application.
• Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
• Manage the Learning Management System (LMS) administration and LMS training for new administrators.
• Partner with L&D Design and Delivery peers to develop best-in-class L&D experiences that have measurable business impact.
• Conduct topic shadow sessions and content reviews at a regular cadence to ensure L&D solutions align with current business needs.
• Employ a continuous improvement mentality to elevate existing design approaches and output.
• Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities.
• Stay up to date on L&D design software, tools, and best practices to innovate our L&D solutions.
• Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion.
• Complete additional assignments as needed to help the team deliver on customer promises.

Required Qualifications

Minimum

• Minimum of two (2) years designing and developing instructor-led and web-based L&D solutions.
• Deep expertise in a variety of proven L&D design methodologies and up-to-date with current industry L&D design best practices and tools.
• Experience with various LMSs and proficiency in multimedia development and authoring tools (e.g., Adobe Captivate, Articulate Storyline 360).
• Proven leadership in proposing, designing, and deploying capability development solutions.
• Extensive experience working with business leaders of all levels and influencing design strategies for business impact.
• Adept at designing L&D solutions working backward from measurable business KPIs.
• Excellent command of English, both verbal and written.
• Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.
• Strong decision-making, influencing, and communication skills, with the capacity to engage with all departments and organizational levels.
• Minimum of one (1) year of experience in a supervisory or managerial role.
• Minimum of one (1) year of experience managing, mentoring, and developing L&D staff.
• Comfort working as part of a team.
• Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances.
• An autonomous bias for action work ethic with a track record of delivering results.
• Eager and quick to learn, with a high level of enthusiasm, focus, and motivation.

Preferred

• Bachelor’s degree in Instructional Design, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience.
• Familiarity with the ADDIE L&D framework and program evaluation frameworks (e.g., Kirkpatrick).
• Track record of employing the 70/20/10 Learning Integration Model.
• Global experience designing and developing programs for diverse audiences.
• Experience designing cutting edge L&D solutions and using innovative design methodologies.
• Familiarity with Adobe applications (e.g., Illustrator, Premiere, Photoshop).
• Basic understanding of web programming to create web pages, web applications, and other online content that can be displayed in a web browser.
• Experience with Google Workspace tools, including Google Sites, Google Slides, Google Sheets, and Google Docs.
• Excellent organization and prioritization skills.
• Strong facilitation skills and experience delivering instructor-led training.

Our Benefits:

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.