At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!
The Partner Program Operations Analyst drives the day-to-day execution and continuous improvement of a global partner program supporting North America, EMEA, and LATAM. As the operational lead for the Partner Operations team, you will oversee partner support activities, manage escalations, improve processes, and ensure consistent program execution across regions.
This role combines operational leadership, project management, problem-solving, and process improvement while providing coaching and guidance to team members. You'll have the opportunity to improve the partner experience, lead meaningful initiatives, turn data into actionable insights, and help shape best practices that support the program's continued growth and success.
What You Will Do
- Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
- Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
- Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
- Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
- Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
- Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
- Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.
What You Will Bring
- Education: Bachelor's degree required or relevant equivalent experience in lieu of degree.
- Experience: 5-7 years experience in program operations, business operations, partner programs, sales operations, or a related field, including supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization; experience with Salesforce or similar CRM platforms preferred.
- Skills: Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills; ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail. Proficiency in Microsoft Office Suite required.
What We Can Offer You
- Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
- Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
- Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
- Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
- Parental Leave: Because we care about your family and your future.
Compensation: The expected annual base salary range for this role is $70,000 - $100,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.
Making the connections that matter. Join us and apply online to be part of the Panduit team. We believe great ideas thrive when every voice is welcomed, valued, and empowered. As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process.
Work Shift Day (United States of America)Skills Required
- Bachelor's degree or relevant equivalent experience
- 5-7 years of experience in program operations, business operations, partner programs, sales operations, or a related field
- Experience supporting global teams
- Experience managing operational workflows
- Experience coaching or mentoring team members
- Experience working within a matrixed organization
- Strong process documentation and process improvement skills
- Analytical thinking and business acumen
- Project management and organizational skills
- Ability to interpret complex data and create reports and dashboards
- Effective communication and relationship-building skills with internal and external partners
- Ability to make sound decisions using independent judgment
- Exceptional attention to detail
- Proficiency in Microsoft Office Suite
- Experience with Salesforce or similar CRM platforms
- Authorization to work full-time in the United States without visa sponsorship
Panduit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Panduit and has not been reviewed or approved by Panduit.
-
Healthcare Strength — Healthcare coverage is broad, including medical, dental, vision, prescription drugs, telemedicine, FSA/HSA options, and employer‑paid life, short‑term disability, and long‑term disability, with optional add‑ons like critical illness and hospital indemnity. An Employee Assistance Program and related wellness resources are also highlighted, indicating robust support for physical and mental health.
-
Retirement Support — Retirement offerings include a 401(k) with company match, which is consistently portrayed as a strong component of the package. Some materials also point to profit sharing, reinforcing long‑term financial support.
-
Leave & Time Off Breadth — Time‑off programs span paid holidays, vacation and sick time, parental leave, volunteer time off, and urgent personal business days. Flexible schedules and telecommuting are noted for eligible roles, adding to work‑life support.
Panduit Insights
What We Do
Panduit was born from innovation. In 1955, we launched our first product: Panduct Wiring Duct, a new invention that uniquely organized control panel wiring and allowed new wires to be added quickly and neatly. Since that time Panduit has introduced thousands of problem solving new products and remained committed to providing innovative electrical and network infrastructure solutions. Today, customers look to Panduit as a trusted advisor who works with them to address their most critical business challenges within their Data Center, Enterprise, and Industrial environments. Our proven reputation for quality and technology leadership coupled with a robust ecosystem of partners across the world enables Panduit to deliver comprehensive solutions that unify the physical infrastructure to help our customers achieve operational and financial goals.
.png)
