About inKind:
inKind is a commerce enablement platform that provides capital to independent restaurants and hospitality groups, helping them thrive while enhancing guest experiences through its marketplace of nearly 5,000 restaurants. Headquartered in Austin, Texas, inKind supports restaurant operators nationwide and engages diners through its unique financing and dining credits model.
Role Summary:
The Partner Operations Specialist plays a critical role in ensuring that our partner brands are accurately represented across all internal systems and customer-facing platforms. This role manages essential operational processes—such as monitoring partner-facing sites, maintaining accurate partner data, and supporting brand updates—while collaborating across teams to resolve partner and internal requests quickly and effectively.
Responsibilities/Essential Functions:
- Provide administrative support addressing and resolving issues directly with restaurant partners or in coordination with Sales, Account Management, Onboarding, and Support.
- Perform service requests for partners and internal stakeholders, including adjusting in-app visibility, branding updates, modal management, and technical updates.
- Ensure timely execution of changes related to partner accounts, settings, and data integrity.
- Execute offboarding procedures for partners, ensuring seamless and accurate system changes.
- Process and implement partner POS changes, ensuring accuracy and smooth operational continuity.
- Identify opportunities to streamline operational processes and contribute to SOP documentation.
- Support senior management with ad-hoc partner-related tasks or projects as assigned.
Minimum Qualifications:
- 2+ years of experience in operations, onboarding, or partner/customer success management.
- Ability to manage multiple projects and meet deadlines.
- Strong organizational and communication skills with attention to detail.
- Comfortable managing projects across multiple departments while balancing operational priorities.
- Passion for hospitality, restaurants, and building strong partner relationships.
Preferred Qualifications:
- Experience with CRM/project management tools (Salesforce, Taskray, Atlassian)
- Data-driven with ability to assess capacity, performance, and efficiency.
- Experience in channel or partnership enablement at a growth-stage or startup environment.
- Experience in client onboarding, implementation, or partner enablement.
Salary:
- $70,000 + Benefits
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What We Do
inKind's mission is to support the success of independent restaurants and hospitality groups by providing funding and enriching customers' dining experiences with the inKind platform.
At inKind, we believe restaurants are integral parts of our communities, and recognize the economic realities of being a successful operator. To better support hospitality ventures, we created a unique funding model that focuses on ensuring the success of our partners and providing customers a way to discover new restaurants nationwide.
Why Work With Us
We are a team of passionate foodies focused on creating a lasting impact for the restaurant industry. Our team celebrates diversity, encourages collaboration, and shares meals to imagine the most innovative and modern solutions for the food & beverage landscape. If you feel inspired by our vision, we’d love to hear what we could put on your plate.
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inKind Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a very collaborative culture and like working cross-functionally. We enjoy perks such as company-provided daily lunches, office dinners and happy hours, a dog friendly office space, an amazing snack and coffee game, and paid parking!
