Partner Operations Manager

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at envoy.com

Envoy’s Partner Operations Manager plays a pivotal role in shaping how our partner ecosystem runs day-to-day — from systems and data, to processes and enablement. You’ll own the operational backbone that powers Envoy’s reseller and technology-partner programs, ensuring our tools, workflows, and insights scale with the business.

This role is both strategic and hands-on: you’ll be building and refining the systems and processes that support partner success today while designing the operational foundation for tomorrow. You’ll collaborate closely with Partner Management, Sales Operations, Enablement, Marketing, and Finance to ensure the partner motion runs smoothly, efficiently, and with measurable impact.

This is an onsite position that requires four days a week (Monday-Thursday) in our San Francisco HQ.

• Own and evolve partner-operations workflows, including onboarding, deal registration, MDF, and SPIFF programs, ensuring they are efficient, auditable, and scalable.

• Administer and improve the partner technology stack (Salesforce, PartnerStack, LMS, Outreach, etc.), building automation and reporting that enhance visibility and decision-making.

• Translate GTM objectives into operational plans, aligning partner-related processes and systems with company goals.

• Drive cross-functional execution with SalesOps, Finance, Legal, and Enablement to ensure partners and internal teams have clear, consistent processes.

• Build dashboards and reporting frameworks that surface insights on partner performance, pipeline influence, and program ROI.

• Document and continuously refine operating procedures, playbooks, and internal enablement materials to ensure alignment and repeatability.

• Identify and implement process improvements that reduce manual work and accelerate time-to-value for partners.

• Support quarterly business reviews (QBRs) with program data, trends, and insights that inform leadership decisions.

• Champion data quality and compliance, ensuring our systems reflect accurate and timely partner information.

• 5–7 years of experience in Partner Operations, Channel Operations, or a related GTM Operations role within a SaaS company.

• Proven experience owning and optimizing partner systems (e.g., Salesforce, PRM, LMS) and the data flows between them.

• Strong understanding of partner program mechanics — onboarding, enablement, incentives, deal registration, and reporting.

• Ability to connect system design to business outcomes, translating operational metrics into revenue-impacting insights.

• Strong analytical skills; highly proficient in Salesforce reporting and dashboard creation.

• Experience leading cross-functional projects that improved operational efficiency or data integrity.

• Excellent communication skills with the ability to simplify technical details for non-technical audiences.

• A bias for action and comfort operating in a fast-moving, dynamic environment.

• A mindset of continuous improvement — you notice broken processes and fix them before they become problems.

• Detail-oriented, structured, and self-driven — you thrive when you own the process end-to-end.

• Equally comfortable discussing data models with Ops peers or enablement workflows with Partner Managers.

• Naturally curious and always looking for ways to automate, streamline, or simplify.

• Excited to work cross-functionally and make an outsized impact in a small, high-performing team.

• A high degree of trust in your ideas and execution.

• An opportunity to partner and collaborate with other talented people.

• An inclusive community where you feel welcomed and cared for as a person.

• The ability to make an immediate impact in helping customers create a great workplace experience.

• Support for your personal and professional growth.

If you’re energized by building scalable systems, solving complex operational challenges, and enabling teams to do their best work, we’d love to have you on the journey.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.