Partner Operations Manager

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role - Partner Operations Manager

As a Partner Operations Manager, you will play a pivotal role in driving the operational excellence of our partner program. This role is instrumental in creating and optimizing workflows, enabling partner success, and improving the performance of Cognigy’s partner ecosystem. By managing operational processes and ensuring seamless coordination between teams, you will help maximize partner contributions to our ARR growth and overall business success.

Your responsibilities will include:

• Developing and managing operational processes across the end-to-end partner lifecycle, from onboarding to offboarding.
• Coordinating partner onboarding to ensure readiness with tools, training, and resources for maximum ARR impact.
• Monitoring and analyzing partner performance metrics, such as ARR contribution, pipeline growth, and close rates, to evaluate program effectiveness.
• Streamlining operations by identifying opportunities for process automation and optimization.
• Managing partner compensation processes, including rebates, commissions, and incentive programs, ensuring compliance and accuracy.
• Overseeing the Partner Relationship Management (PRM) system to maintain data accuracy, adoption, and alignment with CRM.
• Acting as a liaison between partner teams and internal departments to ensure smooth communication and resource distribution.
• Developing and enforcing policies to maintain partner compliance with program terms and guidelines.
• Regularly gathering partner feedback to refine and enhance operational workflows.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

Essential Qualifications:

• Bachelor’s degree in Business, Operations Management, or a related field.
• 3+ years of experience in partner operations, sales operations, or business operations within the SaaS or technology sector.
• Proficiency with CRM (e.g. HubSpot, Salesforce) and PRM systems.
• Strong analytical skills with expertise in data analysis, reporting, and KPI tracking.
• Exceptional organizational skills, with a detail-oriented and process-driven approach.
• Familiarity with SaaS-specific metrics and partner program structures.

Preferred Qualifications:

• Experience managing partner incentive and rebate programs.
• Advanced Excel skills and familiarity with analytics tools like Tableau or Looker.

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.