Partner Operations Manager

The opportunity
Unity is seeking an eager and passionate Partner Operations Manager to join the Marketplace & Commerce team, which is responsible for ensuring our Verified Solutions (VS) and Asset Store publishers get the best level of support from Unity.

In this role, you will serve as a point of contact for our Verified Solutions and Asset Store publishers to help your partners and team achieve our shared business outcomes. You will be part of a team of Partner Managers, working within the broader Asset Store team. You will be responsible for several product partnerships and their growth and success in our program. You will build cross-functional alignment to drive internal product adoption across different parts of the organization like ecommerce, product management and marketing. In addition, you will educate your partners on best practices and present new opportunities and optimizations for them to partake in. You will be responsible for setting timelines and roadmaps and achieving them.

This unique and exciting position will enable you to play a role in defining the future of Unity's Verified Solutions and Asset Store business and coordinate across functional areas of the company, including Business Development, eCommerce, Product Management, Marketing, Finance, and Support.

What you'll be doing

• Manage the Asset Store ecosystem by maintaining relationships with publishers (Vendors), including direct engagement with top publishers and Verified Solutions partners, as well as broader communication with smaller publishers.
• Onboard new partners and support existing Verified Solutions partners and top publishers to successfully integrate into the Unity Asset Store ecosystem.
• Develop roadmaps and track work plans to ensure partnerships are successfully set up, implemented, and scaled.
• Maintain direct and active relationships with partners, proactively resolving business and technical issues to ensure long-term success.
• Track, analyze, and share key performance metrics with stakeholders, driving growth and optimization initiatives.

What we're looking for

• Has a customer-centric mindset with experience in account management or customer service and is confident in hosting calls with partners and educating them on best practices
• Analytical, quantifiable, and data-centric mindset to drive business goals, allowing aggregation of essential data to indicate a partnership’s success
• Able to work nimbly in a fast-paced environment while maintaining a commitment to excellence and strong attention to detail
• Competent in prioritizing and staying organized while juggling multiple projects, workstreams, and stakeholders
• Excellent spoken and written English language skills with strong communication and interpersonal skills

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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