The job in short
As a Partner Operations Manager, you will oversee partner programs, ensuring efficient onboarding, enablement, and performance tracking. You'll support program development, provide data-driven insights, and collaborate across teams to enhance partner relationships. Additionally, you'll focus on improving processes for scalability and a better partner experience.
Meet the job
The Partner Operations Manager would be crucial in driving our partner ecosystem's efficiency and performance, aligning our global strategy with the local execution, and ensuring a frictionless experience for our partners.
Responsibilities:
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Operational Efficiency: Oversee the partner programs, ensuring smooth onboarding, enablement, and performance tracking. Manage day-to-day operations for the partner ecosystem, including managing partner data, reporting, and streamlining processes.
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Program Development & Support: Contribute to the creation and refinement of partner programs, agreements, incentives, and campaigns to enhance our partner relationships and drive revenue. Support partners by providing necessary tools, information, and guidance.
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Data-Driven Analysis & Insights: Develop and maintain KPIs to measure partner performance and certification. Provide regular reporting and actionable insights to the Partners & Alliances team to improve strategies and drive growth.
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Cross-Functional Collaboration: Act as a bridge between internal teams (sales, marketing, product, legal) and external partners. Ensure clear communication and alignment across departments to support partner activities.
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Process Improvement: Continuously evaluate current processes and identify opportunities for automation, simplification, and scalability to better serve partners and improve their experience.
How about you
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8+ years of general experience in any Sales related role or a proven track record in an equivalent role;
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A Bachelor / Master in Business Administration or equivalent;
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Experience in Partner Operations or Alliances: Preferably 3+ years in partner operations, partner marketing, or sales operations roles within a high-growth tech environment;
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Understanding of Software Sales Cycles & Partner Dynamics: Knowledge of how software sales cycles work, and the ability to understand partner motivations, channel conflicts, and program best practices;
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Adaptability & Flexibility: Ability to thrive in a fast-paced, constantly evolving environment. Adapt quickly to new systems, processes, and team dynamics.
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
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