Partner Operations Manager

Full-Time | Tempe, AZ

At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.

The Partner Operations Manager leads Operations within Basata's Partner Success team — the connective tissue between the team that launches new partners and the team that manages ongoing relationships. You'll run two teams: Documentation & Workflow Specialists (who maintain the workflow documentation keeping every partner account compliant and consistent) and Agent in the Loop.

We need someone who has built and led operations inside a medical practice — not just worked within someone else's system — and who can manage documentation quality, project timelines, and medical records processes with rigor.

• Lead the Documentation & Workflow Specialists team — own workflow documentation, SOPs, and change management as regulations, EMR configurations, and practice protocols evolve; set KPIs and SLAs for quality and turnaround

• Own how medical records are created, managed, and mapped across partner accounts

• Manage projects across teams — keep the operational backbone (SOPs, portfolio and workload tracking) current, and drive go-live/handoff coordination

• Bridge Partner Integration and Growth Partner — equip account managers with product, workflow, and documentation status; resolve escalations

• Lead the Agent in the Loop team — scheduling, coverage, QA, performance management, and reporting to the Director

• Experience building or leading operations within a medical practice or hospital — hands-on practice operations, not just following someone else's process

• Project management experience — running timelines, coordinating cross-functional teams, owning go-live/handoff processes

• Experience leading medical records / HIMS functions — how records are created, managed, and mapped into workflows

• Strong record-keeping and documentation experience — SOPs, playbooks, compliance with state and federal healthcare regulations

• People management experience across vendor or clinical support staff (Medical Assistants, workflow specialists, care coordinators)

• Familiarity with EMR systems (Epic, Athena, Modernizing Medicine, Nextech, or equivalent)

• Working knowledge of HIPAA and BAA requirements

• HIMSS certification and/or PMP

• Background in specialty medical practice operations and understanding of medical practice workflow

• Lean Six Sigma or project management support

• Drive real impact. Your work helps clinics run more smoothly and gets patients care faster, with fewer headaches.

• Shape something meaningful. You'll play a real role in both the systems and the experience, not just execute someone else's design.

• High ownership. We trust you to lead, build, and bring ideas to life.

• Work with purpose. We're solving real problems in healthcare with tools people rely on every day.

• Find a way: We own outcomes — no excuses, no shortcuts. Whatever the challenge, we find a way.

• Dream big: We refuse to accept that healthcare has to be broken, and we act deliberately to build a better version of it.

• Obsess over the customer: Every decision starts with empathy for the people we serve — without compromising ethics, privacy, or trust.

• Always be learning: We're relentless about growth — our own and each other's — because it makes us better teammates and leaders.

• Move fast, deliver excellence: Speed unlocks momentum, but only paired with precision. We test, ship, and iterate quickly, and hold a high bar.