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The Role
The Partner Operations Analyst will support sales leaders with process initiatives, operational reports, and performance assessments to improve sales strategy and efficiency.
Summary Generated by Built In
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.This is where you and your skills come in. We’re currently looking for a Partner Operations Analyst.We are looking to hire an exceptional Partner Operations Analyst who can work effectively in a rapidly expanding work environment. The successful candidate will work across multiple departments to support sales segment leaders and representatives by providing process initiatives and insights that can be used in forming a sales strategy. This analyst will start primarily crafting structured operational processes, management reports and business dashboards, monitor daily sales operations, and assess periodical performance.
- Periodical Operations Performance Monitoring. Dashboard, reports, and metrics monitoring.
- Actively Drive Project Status. Reporting and Detailed assessment on key steps: Issue identification, problem statement, process flows, gap analysis, solution recommendations, and risk management.
- Cross-Functional Partnership. Facilitate meetings and project work across multiple locations including global offices whilst establishing relationships, prioritizing tasks, driving project achievements from project concept to closure. With enough understanding of the business operations, an analyst will collaborate with leaders across different departments to improve existing dashboards and reports, provide analytics of data, build new management tools, identify improvement opportunities, and recommend decisions on key operational concerns.
- Project Management and Analysis. This role requires strong database manipulation and analytical skills, project management skills, and the ability to undertake projects with multi-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities. The analyst will support Partner sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation, and measuring and monitoring results.
- Handling Channel Ops Cases. Partner account updates, manage distribution of leads, and enhance existing processes.
- 1 year experience in any Sales operations, business process design and/or consulting experience
- Strong analytical, organization, problem-solving and follow-through skills
- Excellent communication skills
- Experience in Partner Management. Strong understanding of channel processes, ideally with experience or a background in partner management.
- Analytical skills. Strong analytical, organization, problem-solving and follow-through skills. Ability to work on large databases and synthesize them into useful reports and dashboards. Ability to assemble, interpret and apply critical thinking to data to help counsel decisions.
- Tools Experience. Expertise in Google Suite (Sheets, Forms, other integrations) and Microsoft Suite (Word, Excel, Powerpoint)
- Communication and Collaboration. Excellent oral and written communication skills including listening and presentation skills. Ability to motivate change and influence individuals at all levels of the organization. Ability to think and influence both at the strategic and execution level.
- Organization and Multi-tasking. Ability to efficiently prioritize multiple tasks, projects, and target dates simultaneously.
- Project Management Skills. Experience documenting processes using project management methodologies.
- Night Shift: Willing to work on night shift and/or shifting schedules (US Hours).
- Work set-up: Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas).
- Comprehensive HMO package (medical and dental)
- Paid time off and paid sick leave
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs
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The Company
What We Do
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
Why Work With Us
Innovation isn't just a buzzword—it's the core and heart of everything we do. We believe that groundbreaking ideas emerge from every corner of our organization. Our biggest strength? We are not all the same. At RingCentral, our commitment to fostering a culture of curiosity and inclusivity is what sets us apart.
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