Partner Manager, Professional Services

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Professional Services Partner Manager will be responsible for managing and influencing all partner activities related to PS, EMEA. The Partner Manager will have a blend of sales and commercial acumen, functional/ technical knowledge, and delivery management skills to effectively assist , guide and sell to partners and subsequently customer s through the BL software adoption process.
The Partner Manager will be an expert in the BlackLine product, finance operating models, industry standards, regulations, emerging trends, competitor capabilities/limitations, and finance transformation. In addition, the Partner Manager will be involved in strategic BlackLine partner opportunities to capture pain points, prioritize objectives , and gain cross-functional alignment on the recommended solution, roadmap, and go-to-market strategy. They understand prospects business needs, and work with relevant PS leaders to design solution s to meet those needs, as well as map the needs to capabilities of our Partners and Platform .
The Partner Manger will be measured on Partner effectiveness in region including collaboration, escalation management, sourcing new partner subcontract or assist opportunities for PS, forming and influencing PS partner value add packages . In addition, they will be expected to contribute as a Principle on strategic projects as well as work with Professional Services Sales team to grow and help close Partner subcontract/assist services pipeline .
You'll Get To:
Partner Management :

• Build and maintain strong PS partner relationships, acting as a trusted advisor and influencer.

• Develop and manage PS Partner Packages by identifying and targeting value add services and competencies which will overall contribute to BL objectives of Time to Value and Adoption.

• Closely work with Partner Alliance Leaders in region to ensure close collaboration and best practice ways of working.

• Act as escalation point for Partner project escalations. This includes p roactively identify ing all risks associated with Partner led Projects and work with PS PMO and Partner Alliance leadership to mitigate and effectively correct.

• Promote the use of PS subcontracted or assist project hours by working closely with both Partner leaderships and PS PMO - Portfolio leaders.

• Collaborate with internal teams ( e.g. PS, S ales , technical, customer support) to ensure alignment on C ustomer and Partner requirements.

• Align and develop ways of working on Partner led Projects which are either at risk of Churn and Attrition or aren't effectively adopted.

• Working closely with PS, product and marketing t o assist in the development of assets (e.g., workshop enablers, use cases, competitive comparisons, sales/partner training, whitepapers, webcasts, etc.) which will benefit Partners and PS strong delivery of Projects/ Programmes .

• Identify and knowledge share partner best practices on BL projects to ensure internal knowledge transfer.

• Proactively Partner with the PSS team responsible for services sales to collaborate on any upcoming Partner opportunities. This will significantly reduce and improve the reactive negotiations on scope and commercial terms and improve the overall onboarding of a customer and project ramp up.

• Track Partner PS sales activities, opportunities, and customer interactions .

• Provide regular updates and reports on partner sales forecasts, effort estimation trends, and project Budget versus actual .

• PS Principle:

• Provide best practice Blackline recommendations, design analysis and customer influence strategies on any PS Project or Programme as required .

• Proactively contribute and promote knowledge sharing on any new learnings and best practice with PS Functional and Technical Consultants

What You'll Bring:
Years of Experience : 7+ Years
Education: Bachelor's Degree
Technical/Specialized Knowledge , Skills and Abilities :

• Extensive experience of ERP and/or Financial systems deployments, preferably in a SaaS environment

• Demonstrable professional services consulting experience

• Proven track record of managing a regional or national professional services organization

• Strong leadership abilities to motivate and manage a team of Partners, Managers Implementation and individual contributors at multiple levels within an organization

• Team player who can collaborate across organization with willingness to be hands on to assist when needed

• Excellent communication, management, mentoring, and organizational skills

• Passion for customer success , time to value and BlackLine platform adoption

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.