Teams at BlackLine

Provides application support by handling customer inquiries, troubleshooting software issues, identifying root causes, coordinating technical resolutions, and documenting solutions. The role also gathers requirements, analyzes data, tests and maintains applications, supports implementations, and follows development, documentation, security, and project-management standards. Requires a service-oriented approach and at least two years of customer support, accounting, financial, or banking experience.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Own and optimize Workday HCM, Absence, and Benefits modules, including configuration, integrations, file feeds, reporting, testing, troubleshooting, compliance, and system implementations. Partner with HR, IT, vendors, and employees to maintain data integrity, deliver analytics, manage upgrades, and provide training and documentation. The role requires 5+ years of HRIS or People Systems experience and strong Workday expertise.