TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Channel Partner Implementation Specialist I you will:
- Assist in implementing partner and PEO client accounts based on project plans.
- Perform basic system configuration and setup with guidance.
- Support customer and partner training through standard virtual sessions.
- Learn and track requirements unique to partner and PEO relationships.
- Escalate complex integration or partner-specific issues to senior team members.
- Maintain accurate project records and documentation.
- Build foundational knowledge of TCP's integration options and processes.
Requirements
- Ability to learn and support 1–2 core TCP products.
- Ability to build an understanding of partner workflows, integration points, and PEO structure.
- 0–1 years of experience in a customer support or technical onboarding role.
- Strong written and verbal communication skills.
- Detail-oriented with a strong desire to learn.
- Basic understanding of software platforms and data configuration.
- Bachelor’s degree in MIS or equivalent work experience preferred.
- Interest in learning about partner ecosystems and third-party integrations.
Benefits
- Competitive salary based on experience
- 20 days PTO and 13 days of companywide holidays
- 8 hours to volunteer and impact your community
- Comprehensive benefits (Health/Dental/Vision/401K)
- Employee Choice Benefit
Skills Required
- 0-1 years of experience in a customer support or technical onboarding role
- Bachelor's degree in MIS or equivalent work experience
- Strong written and verbal communication skills
- Detail-oriented with a strong desire to learn
- Basic understanding of software platforms and data configuration
- Ability to learn and support 1-2 core TCP products
- Ability to build an understanding of partner workflows, integration points, and PEO structure
What We Do
For 35 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. Trusted by 30,000 customers and millions of users, TCP delivers best-in-class technology and support to organizations of all sizes in the public and private sector to meet their complex employee scheduling, leave management, timekeeping and other workforce needs.
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