Jobs at TCP Software

The Customer Success Manager will enhance customer relationships, drive renewals and expansions, deliver ROI through data analytics, and provide support for TCP's SaaS solutions.

The IT Help Desk Support I role involves providing advanced technical support, managing service tickets, maintaining system performance, and mentoring junior technicians in a SaaS environment, ensuring excellent IT service delivery.

Design user experiences for web and mobile by creating wireframes, mockups, prototypes, user flows, and maintaining the design system. Conduct usability testing, collaborate with PMs and engineers, and iterate based on research and feedback.

The Mid-Market Account Executive will drive sales, manage customer relationships, and achieve revenue goals through effective outreach and consultative selling in the SaaS sector.

Leads a Lahore-based team of Associate Growth Account Executives selling expansion opportunities to TCP’s SMB customer base. Owns bookings, forecasting, hiring, ramping, coaching, pipeline creation, deal size, performance management, and rep retention. Partners with Sales Enablement and Customer Success to develop industry plays and prepare accounts for expansion. Requires SaaS sales leadership, expansion selling, business-case coaching, Salesforce discipline, forecast accuracy, and experience selling to US-based buyers from outside the US.

Lead QA strategy and execution, mentor engineers, conduct testing across web and mobile platforms, and drive automation initiatives.

As a Sales Development Representative, you will engage in outbound sales efforts, manage strategic accounts, and generate sales opportunities through personalized outreach and effective communication. The role involves collaboration with senior Account Executives to drive engagement in mid-market and enterprise sectors.

Responsible for expanding revenue in existing enterprise accounts through upselling, cross-selling, and customer success strategies while managing customer satisfaction and retention.

Maintain CRM data accuracy, run and refresh reports and dashboards, support pipeline/forecast reporting, assist with data cleanup and governance, document processes, support RevOps tools, respond to ad-hoc reporting and sales support requests.

Responsible for importing and reconciling bank transactions, posting and applying customer payments in Zuora and NetSuite, processing lockbox files, researching account variances, performing audits, and producing ad-hoc financial reports while following SOPs and supporting finance-related tasks.

The DevOps Engineer III will lead the design and implementation of cloud infrastructure and automation, manage production environments, optimize CI/CD pipelines, and mentor junior engineers while ensuring security and compliance standards are met.

Partner with enterprise sales to quantify and communicate TCPs business value. Lead discovery, build ROI models and executive business cases, present to C-suite buyers, benchmark opportunities, and scale value-selling through tools, case studies, and seller coaching.

The Mid-Market Sales Manager will drive sales strategies, manage a SaaS sales team, and collaborate cross-functionally to achieve growth goals.

Lead and execute multiple complex software implementation projects as primary customer contact. Perform on-site and remote installations, configurations, integrations, training, and troubleshooting. Manage timelines, budgets, deliverables, documentation, stakeholder communication, escalations, and risk mitigation. Drive customer satisfaction, process improvements, and cross-functional coordination while supporting people development.

Lead and manage the Lahore recruiting team, own full-life-cycle global recruiting, ensure compliance with international labor laws, track metrics (time-to-fill, pipeline), build strong candidate experience, partner with leadership, and use ATS/Excel to report and scale hiring.

Lead and grow a Mid-Market SaaS sales team to achieve double-digit net ARR growth. Evolve GTM strategy, improve sales processes, manage pipeline and territory plans, pursue new verticals, collaborate with Marketing and Product, and build a high-performing, data-driven sales culture.

Lead product marketing for TCP's TimeClock Plus: develop buyer insights, positioning, go-to-market strategies, sales enablement, launches, packaging, competitive intelligence, and measurement to drive pipeline, adoption, and revenue.

Support partner and PEO client implementations by performing basic system configuration, conducting standard virtual training, tracking partner-specific requirements, maintaining project documentation, and escalating complex integration issues to senior team members while building knowledge of TCP integrations.

Define and prioritize product backlog, translate business needs into user stories, collaborate with engineering, design, and go-to-market teams, analyze market and customer use cases, coordinate releases, and lead meetings to drive product roadmaps and delivery within a Scrum framework.

Manage an assigned book of existing TCP customers to identify and close upsell and cross-sell opportunities. Run full sales cycles (prospecting, discovery, demos, proposals, negotiation), maintain 3x-quota pipeline, and forecast revenue while partnering with Customer Success. Maintain accurate records in CRM and meet/exceed quota for mid-market accounts.