On a typical day, you might:
- Act as the lead relationship manager for a group of named channel partners, focusing on maximizing the revenue impact of your assigned book of business.
- Design and implement strategies and processes to maximize partner revenue and satisfaction, actively working to minimize churn and identify cross-sell, up-sell, and new business opportunities.
- Develop expertise in ActiveCampaign’s platform and solutions to effectively coach, support, and challenge partners to achieve greater sales and growth.
- Partner with internal teams—including technical support, sales, marketing, and product—to proactively ensure all partner needs are being met and to collect crucial feedback for continuous program improvement.
- Develop a deep understanding of each partner’s unique business model to recommend ActiveCampaign features and functionality that enable them to meet both their and their clients' objectives.
- Liaison with the Partner Community and Advocacy team on targeted campaigns, engagement initiatives, and nurturing programs to increase partner participation and motivation.
The ideal candidate will bring:
- 5+ years of hands-on experience in SaaS customer success or account management, with a strong preference for channel sales or partner management.
- Proven passion for providing an exemplary partner experience and building mutually beneficial and lasting relationships.
- Demonstrated understanding and application of effective service, co-selling, and sales pipeline management strategies, including previous experience with forecasting.
- Exceptional organizational and communication skills—both verbal and written—with the ability to serve as the voice of the partner internally.
- Ambitious, consistent, and willing to try multiple avenues to achieve goals, coupled with a demonstrated ability to deal with rapid change and be a strong team player.
- A professional interest in gaining or growing experience in the high-demand field of channel partner management.
Top Skills
What We Do
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.
Why Work With Us
We are focused on our employees, our customers, and even our customer's customers. Ideas are valued over titles, contributions are valued over appearances, helping a co-worker is more important than outshining them. We are passionate about diversity and inclusion, believing everyone has a voice and can make a difference.
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