Job Title:
Partner Engagement ManagerNumber of Positions:
1Location:
Okemos, MILocation Specifics:
Hybrid PositionJob Summary:
At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.
Position Description:
Acts as the primary liaison to Delta Dental Partner Plans and Affiliates in order to meet the expectations and requirements of assigned clients; including account support, relationship building, reporting, quality service delivery, and program strategy.
Primary Job Responsibilities:
Ensures all service needs are adequately met for resolution of issues and ongoing requests.
Analyzes new requests by engaging with internal and external contacts to review, assess, solution, and deliver results that achieve business goals in alignment with the Government Programs business model.
Acts in a consultative role to provide ongoing training and education to partners regarding new value-add service offerings, market updates, innovative benefit approaches, and retention-based strategies.
Organizes, coordinates and prepares for activities related to business development, bids/RFPs, implementations, renewals, and performance reviews.
Builds and maintains relationships with key decision-making individuals to ensure retention of current client base and development of new opportunities. This includes regular engagement via individual calls, meetings, conferences, etc.
Monitors assigned book-of-business to ensure business strategies meet government program financial objectives.
Participates in business and professional organizations to develop relationships and improve knowledge.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
#LI-Hybrid
Minimum Requirements:
Position requires a bachelor’s degree in business administration, marketing, or related field and five years of experience in sales, services of large group accounts, or insurance contract language. Will accept any suitable combination of education, training, or experience.
Position requires the ability to analyze and resolve problems; use independent judgment and communicate effectively with internal and external contacts.
Operation of a motor vehicle is necessary to properly implement and service groups.
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
Skills Required
- Bachelor's degree in business administration, marketing, or related field
- Five years of experience in sales, services of large group accounts, or insurance contract language
- Ability to analyze and resolve problems
- Effective communication with internal and external contacts
- Operation of a motor vehicle
What We Do
Delta Dental of Michigan began operations in 1957, and today with its affiliates, is one of the largest dental plan administrators in the country. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 80 million Americans and operates two of the nation’s largest networks of participating dentists. In addition to providing superior dental benefits, Delta Dental of Michigan and the Delta Dental Foundation are committed to investing in initiatives that support healthy, smart, vibrant communities for all. Follow the Delta Dental Foundation for their work on improving oral and overall health and health equity.
