The Role
The Partner Engagement Manager will manage supplier relationships, improve supply quality, handle escalated issues, and support operational tasks in the APAC region, particularly in Singapore.
Summary Generated by Built In
Blacklane is looking for an experienced Partner Engagement Manager to join the APAC team.
You will be the go-to on the ground contact for our supply base in your market(s). To our suppliers, you will be the face of Blacklane.
YOUR CHALLENGE:- You will be the go-to contact on the ground for our chauffeur partners in Singapore, Hong Kong and the subregion.
- To our key client and supply partners, you will be the face of Blacklane, representing our values and commitment to service excellence.
- You will manage and develop relationships with one of our top clients across APAC, as well as internal stakeholders and external partners.
- You will work to improve supply quality and engagement, supported by a Senior or Lead Market Manager.
- You will collaborate with Blacklane’s Partner Support teams, ensuring they have the local knowledge they need to support our supply partners effectively.
- You will handle escalated support issues that cannot be resolved by our support teams.
- You will use your local expertise and performance data to help plan and drive market growth with the Senior or Lead Market Manager.
- You will conduct regular quality checks, airport audits and on-the-ground training sessions for chauffeurs.
- You will lead regular partner meetings and monthly/quarterly business reviews.
- You will hold monthly stakeholder meetings to align on market needs and performance.
- You will co-host monthly client business review meetings together with the Market Managers to ensure strong collaboration and transparency.
- You are currently based in Singapore.
- You have 3+ years of relevant work experience; experience in the airline, mobility or hospitality sector is a plus.
- You have a strong track record of working face-to-face with external suppliers and clients.
- You’re passionate about building a sense of community with both partners and clients.
- You are convincing, personable, helpful and prefer being out in the field rather than behind a desk.
- You are flexible, a team player and able to work independently and with initiative.
- You have excellent organizational, communication and prioritization skills.
- You are committed to Blacklane’s three core values:
- We Care – about our partners, passengers and each other.
- We Drive – with purpose, professionalism and pride.
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
- LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
- People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
- Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
- Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?- Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
- Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
- Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
- The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
- Your Health, No Compromise → with Nilo Health & WHOOP
We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose. - Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
- Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
- Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you!
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Curious to see us in action? Let’s go!→ Watch us on Amazon Prime→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Our global chauffeur service brings peace of mind to business travelers moving through a fast-paced world.
Our crew’s dedication to safety, reliability, and smart technology places us at the forefront of a new era of stress-free business travel. Since 2017, the company has been carbon offsetting every ride, combining a high-end guest experience with care for the planet.
Enjoy a private and convenient five-star service for all of your airport transfers, City to City, and in-city rides. Upgrade your travels on Blacklane’s mobile app or website
