Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionHere at Wise, we're working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump. We have a highly mobile, geographically diverse work environment and currently we look after 20 offices of varying sizes.
The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organised into various engineering and support functions. We already have an amazingly dedicated and talented team of 100+ technicians and engineers Wisers.
We are looking for a growth oriented IT Support Specialist to join our Team in our Singapore office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.
Key Responsibilities
Provide IT support and troubleshooting for both Windows and Apple environments.
Manage endpoint support, including expertise in Kandji and Intune.
Identify and suggest potential areas for improvement.
Be an encyclopaedia on Wise's IT products and services.
Document work thoroughly and create guides for fellow technicians and customers.
Install, modify and repair computer hardware and software.
Help acquaint new users with tools & tech in Wise.
Ensure high-quality ticket management and understand the importance of efficient issue tracking.
Procurement and vendor management.
A Bit About You
You're located and legally authorised to work in Singapore and do not require visa sponsorship
Have 2 years or more experience in an IT support role. Fresh graduates with IT backgrounds are welcome to apply as well.
Proficient in troubleshooting Windows and Mac operating systems.
Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
Excellent documentation skills, including the ability to create guides and manuals.
Experience with Jira/Atlassian or similar ticketing/project management tools.
Experience with 2FA solutions such as OKTA.
You enjoy helping people and solving problems by nature.
Ability to work under pressure.
Passionate about computing and user experience.
Comfortable working both independently and as part of the team as the situation requires.
Researching solutions and the latest technology is second nature to you.
If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Come join our team and be a part of our mission to deliver exceptional IT support and innovation!
Additional InformationSalary Range: SGD 4667 - SGD 6000 + RSUs
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What the Team is Saying
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
