Partner Engagement Manager, Global Support Team

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B. With this continued growth, Onebrief is able to make an impact where it matters most.

Required: Top Secret clearance with eligibility for SCI

Remote with up to 50% travel

You will report to our Director of Operations for Global Support. Your single most common task is to implement Onebrief at a new customer. Example:

• USEASTCOM (fictional Combatant Command) has just purchased a Onebrief license. Their headquarters and all of their Service Component Commands will start planning in Onebrief. You fly to the USEASTCOM headquarters routinely to make this happen

• The core planning team is excited about Onebrief, but there’s a lot of other planners and stakeholders who are skeptical. You need win them over

• They’ve seen demos yet, but they’re not familiar with the product. You will need to train them

• If their first major planning event (such as a Mission Analysis conference) is a success, then they’re much more likely to succeed with Onebrief. You will make it a success

You will also:

• Provide face-to-face and remote customer support, driving high-value, repeatable usage.

• Use your observations of our users to recommend product improvements

• Develop an understanding of customer social dynamics in order to support renewals and future sales

• Coordinate between customers and our engineering team when responding to product incidents or issues.

• Assist with our exercise program. We routinely provide exercises, which customers use both to assess our product (before a sale) and learn it (after a sale)

• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-6. You understand them, and they confide in you. Users want you around, and they ask you to have a beer.

• You deeply understand large military headquarters.. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.

• You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be the client’s first exposure to our product. No one is worried because you’ve developed a deep understanding of the exercise's goals, personalities, and workflows.

• You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls.

• You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

• You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.

• You’re intense about our mission. It’s a core part of who you are

• You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.

• You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation and effectively communicate your assessment and recommendations to inform strategic decisions.

• You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Qualifications

• Proven experience leading operational planning within a military context, preferably at multi-star headquarters.

• Demonstrated experience managing change. You know how to turn skeptics into advocates, helping organizations embrace new ways of planning and collaborating.

• Experience with software implementation, digital transformation, and driving adoption processes across classified and unclassified networks.

• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

• Most importantly, you are a true Onebriefer:

  • You are obsessed with creating value for real users

  • You are ambitious, scrappy, and a creative problem-solver

  • You learn quickly, work iteratively, and collaborate naturally.

  • You operate with integrity, intellectual honesty, and a low ego

  • You communicate frankly, clearly, and succinctly