Partner Enablement Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Focuses on designing, developing and facilitating partner training programs/courses specific to the Sales Function including: Developing and delivering internal training courses/programs targeting new hire orientation, product training, sales process and consultative selling, sales effectiveness, presentation skills, phone selling skills, etc. Applying foundational knowledge of the Sales Function to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, field training, etc.) and conduct training. Developing and monitoring metrics for evaluating training effectiveness, may also be accountable for broader Sales Function talent development as part of Sales functional excellence/performance improvement initiatives.

• Delivers a range of training of moderately complex products (payfac/hybrid model/embedded payment), processes and soft skills content, to diverse audiences, demonstrating a clear understanding of given subject or subjects following training materials that will require deviation based on the audience knowledge.
•  Analyzes, researches and develops training solutions following instructional design theory and submits for review and approval.  Tailors programs based on individual customer needs.
• Provides cross training and support for partners and their sales teams.
• Provides detailed advice and support relating to areas of expertise.  Provides basic coaching for team members and junior leadership relating to low impact scenarios, e.g. applying basic leadership content to their team or understanding merchant statements and pricing initiatives, as directed.
• Ensures delivery of multiple, training requirements for a key customer/department based on training needs.
• Evaluates participants on set criteria, documents feedback, delivers to trainees and shares with leaders as appropriate to partner with management to foster development of sales organizations.

Minimum Qualifications

• Bachelor's Degree, Instructional Design and Professional Training Accreditation
• Relevant Experience or Degree in: Related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically Minimum 4 Years Relevant Experience - Related professional experience in product and sales training OR a mix of sales and sales training, preferably in merchant sales.

Preferred Qualifications

• Knowledge and understanding of B2C and B2B merchant environments and embedded payments.

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Background Knowledge - Intermediate full scope of knowledge of company and industry to support sales initiatives
• Training - Intermediate ability to coach and mentor sales effectively on all levels
• Travel

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].