About Us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
We are looking for a Credit Specialist II to help us establish the Overpayments vertical of Grow Therapy, and who will work on overpayment validation projects with the RCM Team. You’ll be part of a remote-friendly team of specialists reporting directly to the Insurance Operations Department. Your responsibilities will include:
- Researching overpayments in instances where payors (e.g., insurance companies or government programs) have paid more than the amount due, and fulfilling refund requests to our payors
- Initiating and managing refunds once verified, and ensuring the appropriate steps are taken to return funds.
- Fulfilling overpayment requests based on the contractual timelines outlined by each payor.
- Ensuring compliance with regulations and policies to ensure all actions follow federal, state, and payer-specific regulations.
- Maintaining accurate records and keeping detailed documentation for transparency, audits, and process improvement.
Role Details:
Employment Type: Full Time, Non-Exempt
Compensation: The base compensation range for this position is $23.72 - $26.44 USD Hourly
The compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.
You’ll Be a Good Fit If:
- Healthcare Experience: Strong understanding of healthcare claims, overpayments, and facilitating refunds to payors. At least 2 years of experience in Medical Billing or in a Healthcare setting, with a strong understanding of healthcare claims, overpayments, and experience facilitating refunds to both commercial and government payors.
- Process-driven: Highly organized, operational thinker, rarely leaving questions unanswered. Demonstrates strong attention to detail and takes initiative to resolve issues independently.
- Problem-Solving: Proactive problem solver, with the ability to identify key pain points hindering operational performance and develop effective, practical solutions to address the issues.
- Agile: You thrive in a fast-paced, unpredictable environment, and you’re able to pivot quickly as new priorities and challenges arise.
- Team Player: You’re collaborative by nature, you value camaraderie and celebrate group successes, serving as a dependable partner and source of encouragement for colleagues.
Full Time Employee Benefits:
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.
What the Team is Saying
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What We Do
Grow is a mental health platform built to enable progress. We see technology not as a layer on top of care, but as the connective tissue that helps it grow — and we believe that building it is some of the most important work there is. We are not only for crisis. We are for all the moments when someone decides they want more. More support, more clarity, more tools. Because mental health isn't a destination. It's a practice. And we are building the platform, the products, and the partnerships to make that practice possible for everyone. We are more than a marketplace — bringing together clinical expertise, always-on tools, and deep insights to help clients improve their lives, providers build practices they're proud of, and businesses offer demonstrably more effective and efficient care. So far, 15 million sessions have started on Grow, with 220M lives covered. Each one a step forward for someone, somewhere, building the life they've always wanted. Like the people we serve, we are in a process of becoming. Solving one problem. Making progress. Moving on to the next. Our founders come from Harvard Medical School, Stripe, and Blackstone — pairing bold vision with a culture of balance, belonging, and whole-person wellness. We're proud to be backed by Sequoia Capital, Goldman Sachs Alternatives, TCV, Transformation Capital, SignalFire, and Plus Capital. Progress doesn't happen on its own. It happens because of talented individuals who build for the people they love.
Why Work With Us
At Grow Therapy, we believe well-being isn’t just a perk—it’s part of how we work. From clinicians to engineers, every voice helps shape the care we build. Our mission-driven team is rethinking mental health care, supported by flexible PTO, paid winter recharge, mental health breaks, no-cost therapy through our platform, and wellness perks.
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Grow Therapy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We value hybrid and remote work with offices located in New York City, Seattle, and San Francisco.
