Partner Development Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking a highly skilled and motivated Partner Development Manager to join our dynamic and collaborative team. In this role, you will leverage your expertise and experience as an Account Manager to drive revenue growth for top-tier publishers through our real-time programmatic exchange. Additionally, you will provide exceptional support to our clients and ensuring their satisfaction with our self-serve portal, IX Square.

Here’s What You’ll be Doing:

• Act as primary point of contact for IX Square clients, providing comprehensive support throughout the account lifecycle, including onboarding, issue resolution, relationship management, and yield optimization.
• Monitor the daily health of IX Square accounts, ensuring smooth operations and proactively addressing any issues.
• Utilize Salesforce and internal systems to efficiently manage and resolve client cases, maintaining accurate and up-to-date account information.
• Track, resolve, and escalate client issues while effectively communicating updates and managing expectations both internally and externally.
• Engage in regular cross functional knowledge sharing sessions to exchange strategies and enhance campaign performance optimization.
• Drive adoption and upsells of IX products by leveraging a deep understanding of client needs and product knowledge, serving as the main point of contact for publisher partners and facilitating client discussions.
• Develop comprehensive strategies for new publishers and product implementations, ensuring end-to-end success.
• Identify actionable insights and new revenue opportunities for partners, driving increased revenue and marketplace demand.

Here's What You Need:

• 3-5+ years of experience in a client-facing role, with a proven track record of driving revenue growth and client satisfaction.
• In-depth knowledge of ad tech, including advertising/publisher business models, ad serving, header bidding, media trading, and real-time bidding (RTB).
• Strong expertise in customer service and account management, with the ability to prioritize tasks, solve issues, and deliver solutions at scale.
• Excellent communication skills, both written and verbal, to effectively liaise with stakeholders and manage expectations.
• Bachelor's Degree from an accredited university, preferably in a business, marketing, communications, or technology-related field.
• Proficiency in data-driven decision making and the ability to leverage data to drive actionable insights.
• Experience with CRM systems, such as Salesforce.
• Self-motivated, proactive, and enthusiastic with a strong attention to detail and a goal-oriented mindset.

The base salary for this role is $77,000 to $125,000.  The total compensation package may vary depending on job related knowledge, skills and experience. ​​

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.