Partner Customer Success Associate

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

The Vantor Channel team is seeking a talented Partner Customer Success Associate to accelerate and scale our partner ecosystem through targeted go-to-market strategies. You will be responsible for ensuring Vantor's partners are delighted with the delivery of our operational support services, products, and execution. You will be supporting the sell to, sell with, and sell through motion of the Vantor partner ecosystem. You will focus on building first of kind relationships with existing and new partners, optimizing existing partnerships, and driving recommendations to support growth and differentiation to Vantor.

As part of these efforts, you will collaborate closely with cross-functional stakeholders, including Product, Sales, Sales Operations, Licensing, Legal, Finance, and others. The CSM supports a designated set of partners, which may be based upon a blend of geographical presence and / or specific lines of business.  The successful candidate will act as the primary point of contact for these partners and coordinate the engagement of other Vantor resources, as necessary. 

Vantor is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness. 

What You’ll Be Doing:

• Maintain a deep understanding of partners' business processes as they relate to Vantor products and services
• Build and sustain strong partner relationships, proactively addressing and resolving any concerns
• Act as primary contact for project deliverables, ensuring all contractual commitments are met on time and within budget and scope
• Lead Partner Program initiatives, identifying new partnership opportunities, developing enablement materials, and initiating certification programs to drive revenue
• Continuously advocate for the value Vantor delivers to partners and customers, promoting partner evangelism
• Effectively manage multiple project deadlines and ensure timely delivery
• Collaborate cross-functionally with various departments, including marketing, finance, legal, and product management, to drive partner revenue
• Support global and regional partner enablement training webinars, ensuring partners are well-equipped and knowledgeable
• Maintain strong relationships with the Maxar Sales organization, identifying upsell opportunities and supporting contract modifications
• Provide guidance on meeting contractual commitments and assist in developing contract extensions and modifications for strategic accounts

Minimum Requirements:  

• Bachelor’s Degree, or equivalent industry experience of 4+ years relevant
• Previous Account Management, or sales-related experience required, preferably within premier, global organizations
• Intermediate to fluent Spanish speaker
• Ability to travel up to 50%

Preferred Requirements:

• Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing, desired. Academic experience in such fields desired
• Service Management experience, with professional certification (ITIL) desired
• Project Management experience, with professional certification (PMI) desired
• Demonstrated strong partner focus, results orientation, and effective communications
• Ability to establish and maintain strong customer relationships and to build positive business relationships, both internally and externally
• Project Management skills, including the ability to drive deliverables to closure and effectively collaborate with appropriate Project Manager(s)
• Experience and expertise in working with ISV, MSP, VARs and Systems Integrators (SIs)
• Strong communication (written and verbal), reporting and presentation skills
• Demonstrated ability to identify creative solutions and resolve problems of a diverse scope
• Highly motivated, self-starter that can pursue and support multiple partnership motions
• Ability to work in an unstructured environment and to establish and achieve both tactical and more strategic organizational goals for self and team

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.