Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of thousands of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Are you ready to lead digital experiences for thousands of partners and couriers globally? As our Sr. CRM Manager, you will join the B2B CRM department within Platform & Solutions. Our mission is to empower, advise, and inspire our partners and couriers at scale across our global channels.
In this role, you will bridge the gap between lifecycle strategy, data analytics, and marketing automation with a true partner-centric approach. We value teamwork to deliver seamless automation, shifting from static lists toward building dynamic, real-time automated experiences.
By stepping into the shoes of our stakeholders, you will care for our ecosystem and drive business results across core pillars: Commercial Impact, Operational Efficiency, and AI Innovation.
These are some of the key components to the position:
Own automated lifecycle programs end-to-end, setting clear goals across strategy, execution, maintenance, and measurement.
Design and optimize cross-channel logic across high-impact touchpoints like WhatsApp, push notifications, and email, including conflict resolution and rules management.
Manage the operational health of our loops and utilize Google BigQuery (SQL) to transform raw data into real-time and personalized segments.
Foster deep collaboration across Product, Supply, Logistics, and Analytics to break down silos and move fast.
Lead with a focus on driving excellence, helping one another succeed, and raising the bar for our automation engine.
What will you bring to the team?
Experience with Orchestration Complexity: understanding of prioritization rules, conflict management, and complex multi-channel coordination.
Hands-on tech experience with databases (SQL), API integrations, webhooks and CRM implementation (e.g., Braze, Salesforce).
Ability to collaborate at a high technical level with data engineers on backend logic, while maintaining a strong strategic focus on the partner and courier experience.
A proactive attitude, remaining determined and staying committed to achieving goals from concept to execution.
A continuous desire to aim higher to drive excellence and improve the operational baseline of our tech stack.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belongings
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
#LI-CR1
Skills Required
- Experience owning automated lifecycle programs end-to-end (strategy, execution, maintenance, measurement).
- Design and optimize cross-channel logic across WhatsApp, push notifications, and email including conflict resolution and rules management.
- Hands-on experience with databases and analytics using SQL and Google BigQuery.
- Experience with API integrations and webhooks.
- Experience implementing and operating CRM platforms (e.g., Braze, Salesforce).
- Ability to collaborate technically with data engineers on backend logic and segmentation.
- Strong stakeholder collaboration across Product, Supply, Logistics, and Analytics.
- Proactive attitude and drive to take projects from concept to execution and improve operational baselines.
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
