Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Partner Assistance Associate (Trade Sales) serves as the primary point of contact for the Ritz-Carlton Yacht Collection, introducing the unique opportunity of our yacht vacations to travel agencies throughout the USA, Canada, and Latin America. The Partner Assistance Associate (Trade Sales) will foster strong guest relationships by managing a database of agencies that have expressed interest in The Ritz-Carlton Yacht Collection. Superior customer service skills are required to explain rates, promotions, and answer questions regarding the yacht, suites, hotel, land, shore excursions, and air programs, as well as onboard amenities.
Essential Functions- Promotes sales to Travel Agents and the Trade community by engaging with agents and partners on inbound calls, acting on leads, and/or prospects to identify travel needs, present/explain The Ritz-Carlton Yacht Collection products, and make travel recommendations.
- Establishes and maintains quality relationships by delivering exceptional guest service, establishing rapport, identifying and meeting guest needs and expectations, including meeting guest retention goals, and following up with guests as necessary to close sales and meet/exceed revenue goals.
- Service our travel partners and guests through every aspect of the reservations process, including promoting air, hotel, transfers, and Travel Protection.
- Builds and maintains effective relationships with new and existing agency partners.
- Manage trade prospect lists/contact database to identify client travel trends; Proactively and consistently seek opportunities to promote and sell The Ritz-Carlton Yacht Collection products based on guest travel history.
- Use in-depth industry and company knowledge to articulate cruise product features, benefits and pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades and shipboard amenities.
- Attends and actively participates in daily team meetings, lineups, and trainings to enhance knowledge of internal processes, products, and destinations
- Always maintain courteous & professional telephone etiquette, adhering to our Ritz-Carlton Yacht Collection standards.
- Exercise of discretion and independent judgment concerning all aspects of job functions.
- Perform other job-related functions as assigned.
Education:
Minimum 2-year college degree or 3 years’ experience equivalent
Skills & Experience:
A minimum of 2 years of Customer Service and Sales experience required, ideally from a luxury cruise background
Experience working with the Travel Trade is preferred
Excellent written and verbal English communication skills
Bilingual: Spanish; Portuguese is a plus
Must commit to delivering a high level of guest service
Familiarity with managing within several different technology platforms, including Salesforce, Central Reservations Systems, and the Office 365 suite, with proficiency in Excel
Ability to maintain positive, pleasant behavior while engaging customers & colleagues
Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
Maintain a strong desire to learn all aspects of the product, including land, air, hotel, and shore excursion, to sell and service each reservation effectively
Ability to maximize opportunities to increase sales revenue by offering additional amenities and ancillary products
Ability to follow our exclusive RCYC Sales Process
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Skills Required
- Minimum two-year college degree or three years of equivalent experience
- At least two years of customer service and sales experience
- Experience working with the travel trade
- Excellent written and verbal English communication skills
- Bilingual Spanish communication skills
- Portuguese language skills
- Ability to deliver a high level of guest service
- Familiarity with Salesforce, central reservation systems, Microsoft Office 365, and Excel
- Ability to learn reservation policies, procedures, products, and booking processes
- Ability to maximize sales through ancillary products and amenities
- Ability to follow the company sales process
What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
