The Partner Account Representative will be responsible for solution selling of IT by Design’s services to new prospects within the IT services industry and IT verticals. This role requires the ability to articulate technology and product positioning to both business and technical users effectively. You will work with new prospects to assess their needs, present IT by Design’s offerings, and guide them through the sales process to closure.
Responsibilities:
- Work with new prospects to qualify their needs and guide them through a defined sales process.
- Evaluate prospects' needs and demonstrate IT by Design’s full range of services, including cybersecurity solutions, professional services, managed infrastructure services, SaaS offerings, and IT talent placement.
- Build and maintain relationships with prospects from initial contact to closing, ensuring ongoing engagement and customer satisfaction.
- Meet and exceed monthly sales quotas based on additional revenue, collaborating closely with sales team members to ensure success.
- Identify, communicate, and mitigate risks, ensuring that all services and projects are successfully delivered.
- Design, document, and maintain processes for the remote service team to ensure consistency and efficiency.
- Manage the process of implementing changes effectively, ensuring smooth transitions for both internal teams and clients.
Education and Experience:
- 2+ years of B2B sales experience, preferably in a technology or IT services environment.
- Proven experience in IT solution selling, including knowledge of cybersecurity, managed infrastructure, SaaS, and IT talent placement.
- Strong understanding of IT applications, processes, and software.
- Excellent interpersonal skills, including telephony skills, active listening, and customer-care abilities.
- Demonstrated problem-solving abilities with a focus on results.
- Ability to multi-task and adapt quickly to changes in a fast-moving environment.
- Strong organizational and presentation skills, with the ability to communicate effectively to both technical and business audiences.
- Experience with SaaS solution selling and IT services in a managed service provider (MSP) context.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales tracking tools.
- Experience with cross-functional team management and working in a collaborative sales environment.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
