Partner Account Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Partner Account Manager to build work on our Value Added Resellers in France (VARs). Reporting to the Sr Manager Partner Sales France, this key position will play an important role in driving the go-to-market strategy (GTM) with VARs

As a senior representative for Genesys, you will be involved in all aspects of relationship management between the VARs and Genesys. You will build the Business plans, lead the GTM sales play with the consulting firms that create demand, and influence the adoption of Genesys by our common customers and prospects. You will be measured against key metrics such as annual revenue targets by named Alliance Partners and the quantity of net new deals sourced by same.

Additionally, you will work very closely with our Sales, Pre-Sales, Sales Ops, Partner, and Marketing teams to develop and launch co-selling motions withVARs You will be an expert in the opportunities that are available to Genesys as part of this partnership and will use your strategic mindset to prioritize and execute engagements that align with our company's business objectives.

The ideal candidate will have experience building and deepening technology partner relationships, demonstrated successfully leading cross-functional Go To Market initiatives, as well as proven outcomes resulting in revenue generation. Our ideal candidate is comfortable exploring new technology solutions and comfortable using networking and sales and relationship skills to develop relationships for gaining commitment and adoption of Genesys solutions.

What you will do

• Work closely with VARs to progress practice development, pipeline creation, co-selling revenue, and development of industry & cloud-based assets/solutions.
• Execute, manage, and deliver against pipeline and bookings tied to the joint VAR strategies and initiatives in close alignment with internal and external stakeholders.
• Maintain pipeline and dashboards that communicate to executive leadership the effectiveness of identified programs and investments.
• Conduct regular sales cadence between the VARs and Genesys stakeholders (Partner Sales, Sales, and Industry Teams, etc.).
• Accelerating capacity and capability on the Genesys platform within VARs and driving enablement to vendor-agnostic business leaders.
• Communications: Ensure effective and timely internal & external communication and coordination of VAR sales strategy & execution results.
• Develop GTM plans and develop industry-specific practice development plans, driving certification growth, and delivering customer success.
• Take partner sales plays, offerings, and industry assets/solutions to specific markets for local execution and engagement with our Genesys field sales teams and Genesys Industry teams.
• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.

Qualifications

• Must be a team player who is goal-oriented and confident, with the aptitude and desire to build high-performing teams. This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true matrixed operating model, build consensus, and resolve conflict in a highly collaborative manner.
• A strong track record of success selling to, though, and with global alliances.
• High level of communication skills, both written and verbal.
• English and French language fluency.
• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment.
• 3-5 years of Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
• Ability to think strategically and is also execution-oriented; ideally has experience driving cross-functional programs or processes.
• Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions.
• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment.
• Strong team player who is also an independent thinker.
• Bachelor’s degree or equivalent working experience.

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.