The Role
Manage reseller-partner customer accounts through renewal, retention, expansion, and revenue growth. Develop joint business plans, conduct QBRs, identify adoption and whitespace opportunities, support partner onboarding and enablement, create sales playbooks, assess commercial opportunities, monitor performance, and lead cross-functional initiatives to strengthen the partner ecosystem.
Summary Generated by Built In
About Us:
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
Our culture is driven by strong values:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live as one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
Roles and Responsibilities:
- Manage a portfolio of existing customer accounts acquired through reseller partners.
- Drive retention, expansion, and revenue growth across the existing partner-managed account portfolio.
- Own the commercial relationship for assigned partner-managed accounts from post-sale through renewal and expansion
- Create and execute joint business plans with partners.
- Conduct regular business reviews and performance tracking.
- Conduct Quarterly Business Reviews (QBRs) to review performance, mitigate risks, and align on growth plans.
- Identify whitespace opportunities to drive product adoption and partner growth.
- Support partner onboarding, training, and enablement.
- Develop partner sales playbooks and enablement materials.
- Collaborate with partners on account development plans for existing customers, including adoption, renewal, and expansion initiatives.
- Articulate Wingify's value proposition to existing partners and shared customers to drive product adoption, customer retention, and account expansion.
- Assess account growth opportunities, commercial renewal scenarios, and expansion ROI across the existing portfolio.
- Collaborate with Sales, Customer Success, Product, Engineering, Marketing, Finance, Legal, and Support teams to execute strategic initiatives.
- Monitor partner performance against business goals and success metrics.
- Lead cross-functional initiatives to strengthen the partner ecosystem.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
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The Company
What We Do
Wingify, doing business as VWO, is an India-based software company that develops technology products for digital experience optimization. Its VWO platform helps fast-growing companies run experimentation and conversion programs, enabling them to build extraordinary digital experiences and improve performance. The company delivers these capabilities through a single platform for websites and digital products, with a remote-first operating model.
