Partner Account Manager, Commercial

Klaviyo's Partnerships team helps drive durable growth through our ecosystem of agency, systems integrator, and consultant partners. We work closely with partners to create demand, unlock new revenue, improve customer outcomes, and bring the full value of Klaviyo to market.

Klaviyo is shipping faster than ever. Our product doesn't wait on multi-year plans; it evolves in weekly sprints. A business moving at this speed needs an ecosystem that keeps up, and our partners are central to how we grow. Program Partners are a vital part of that story. So we design for self-service first, then wrap it in a local community and a network of peers, so every partner still feels a human connection. A partner who doesn't feel valued can't make their full impact.

At Klaviyo, we serve our partners through two experiences. Managed partners have graduated to a dedicated, high-touch Partner Account Manager by meeting our tier requirements and graduation thresholds.

Program Partners are building their Klaviyo practice, from newly onboarded agencies and boutique specialists to established firms who work with Klaviyo on select projects and referrals. Every Program Partner gets an always-on experience of digital enablement, workshops, office hours, community, and joint go-to-market opportunities, with a clear path to a named Partner Account Manager as their Klaviyo business grows.

Our best Partner Managers are commercial, partner-first, and highly collaborative. They know how to turn strong relationships into measurable business outcomes through joint go-to-market planning, co-sell execution, and partner enablement. In this role, you'll bring that approach to every Program Partner at scale.

This role primarily supports our Commercial segment, which serves small to medium brands with under $30M in company revenue. As a Partner Account Manager, Program Partners, you will own our Program Partners across the segment: the hundreds of partners who have not yet graduated to managed status.

Program Partners are not a consolation prize. They drive new logos and Commercial coverage that other partners won't pursue, and we activate them through self-service portals, on-demand enablement, AI, and community.

You'll build a one-to-many growth model that combines partner lifecycle marketing, enablement, community, commercial activation, data, and automation. Your mission: help more partners build and grow a thriving Klaviyo practice, more frequently, so their business and their clients' results grow alongside measurable revenue growth with Klaviyo. You will turn that untapped potential into a reliable, repeatable source of partner-sourced revenue.

Our motto is that no partner is left behind, and our north star is that we have no inactive partners. The Klaviyo partner program should be a valuable asset and community for every partner, helping their business, and in turn their clients, grow.

Success is measured by partner-sourced pipeline and closed-won attached revenue. We also track the health of the Program Partner book of business through reach (how many partners are active), frequency (how often they source or attach deals), and yield (the value of each deal). Leading indicators such as certification progress, community engagement, portal adoption, and enablement cohort participation show us where to focus next.

Drive activation and commercial growth

• Increase the number of partners generating qualified opportunities and repeatable partner-sourced revenue.
• Build growth plays that help partners move from onboarding to first registered lead, first opportunity, and repeat sourcing.
• Partner with sales leaders, account executives, and BDRs on partner engagement, lead handoffs, and effective co-selling, including attaching certified, enabled partners for implementation and ongoing Klaviyo management and optimization.
• Drive the right behaviors with push and pull across content, resources, tasks in the partner portal, and lead registration adoption.
• Identify high-potential partners through performance and engagement signals, and trigger targeted support when it accelerates results. Fast-track the strongest toward managed status in partnership with the PAM team.

Create an exceptional partnership experience at scale

• Deliver a predictable cadence of digital enablement, partner workshops, office hours, community activities, and demand generation.
• Ensure partners feel connected and supported, and are enabled to use the right channels and avenues for their needs.
• Work with Partner Marketing and regional Partner Enablement to build sales plays, enablement cohorts, and demand-gen motions that partners can run with us.
• Market to our partners, and market through our partners to generate sourced opportunities. Build ecosystem and community along the way.

Run the book with data and AI

• Use partner health data and leading indicators (portal and content engagement, certification progress, lead registrations, pipeline, time to first deal) to decide where monthly GTM motions and sales plays should focus.
• Catch partners before they go inactive, and re-activate those who have.
• Surface accounts, opportunities, and untapped revenue or service opportunities for partners, proactively and at scale.
• Use AI and automation daily to segment the book, personalize outreach, build plays, and clear admin.

• You have 5+ years of experience in partnerships, channel, business development, sales, or a related SaaS go-to-market role.
• You have driven partner-sourced pipeline or revenue through programs and scaled motions, not only through a handful of strategic relationships.
• You have worked with agencies, consultancies or tech partners that serve small and medium brands, ideally in ecommerce or martech.
• You have a data-first mindset: you read leading indicators, build segments, and turn them into action in tools like Salesforce and Tableau.
• You are AI native: you know how to use the content, frameworks, and program resources at your disposal, and you build repeatable workflows, templates, and plays.
• You communicate well at scale, running webinars, cohorts, office hours, and campaigns that change partner behavior.
• You are confident working with sales leaders, AEs, and BDRs, and with Partner Marketing, Enablement, and Operations.
• You have a knack for uncovering revenue opportunities and surfacing them to partners and sales teams.

You thrive in a high-pace environment, with a "1% done" mentality: you move fast, ship, learn, and iterate, with no shortcuts in an industry and product that keep innovating.

Klaviyo in APAC:

We are “1% done” but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, services, partnerships, marketing, employee experience and product support. We opened our Singapore Hub in late 2025 and are scaling fast. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo we aim to hire within first, Klaviyos (our team members are called Klaviyos) are regularly being promoted or moving into new functional areas - it really is an education through experience here.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here