- Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
- Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
- Work with internal teams to troubleshoot issues that impact respondent experiences
- Escalate complex issues appropriately and follow up to ensure timely resolution
- Learn and stay up-to-date on Sago’s technologies and procedures
- Follow appropriate communication procedures, guidelines, and policies
- Other duties as assigned
Education:
- High School diploma/GED required
- Experience in market research a plus.
- Experience with customer service ticketing software a plus
- Proficiency in additional languages (e.g. French, Spanish) is required for handling region-specific tickets
Computer Skills:
- Proficient in Microsoft Office including Word, Excel and PowerPoint
- Experience working with cloud-based software
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What We Do
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.
When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.
After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people.
Ready for answers? Just say go. #Sago.
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