Panel Helpdesk Associate

Job Posted 11 Days Ago Posted 11 Days Ago
Be an Early Applicant
Gurugram, Haryana
Entry level
Marketing Tech
The Role
The Panel Helpdesk Associate will handle inquiries, troubleshoot issues, provide accurate information, and maintain service quality at Sago's respondent help desk.
Summary Generated by Built In

Description
  • Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service 
  • Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible 
  • Work with internal teams to troubleshoot issues that impact respondent experiences 
  • Escalate complex issues appropriately and follow up to ensure timely resolution 
  • Learn and stay up-to-date on Sago’s technologies and procedures 
  • Follow appropriate communication procedures, guidelines, and policies  
  • Other duties as assigned 




Requirements

Education: 

  • High School diploma/GED required  
  • Experience in market research a plus. 
  • Experience with customer service ticketing software a plus 
  • Proficiency in additional languages (e.g. French, Spanish) is required for handling region-specific tickets 

Computer Skills: 

  • Proficient in Microsoft Office including Word, Excel and PowerPoint 
  • Experience working with cloud-based software 

Top Skills

Cloud-Based Software
Customer Service Ticketing Software
MS Office
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Iselin, NJ
876 Employees
On-site Workplace
Year Founded: 1966

What We Do

Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.

When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.

After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people.

Ready for answers? Just say go. #Sago. 

Connect@Sago.com

#mrx #restech #marketresearch

Similar Jobs

Taboola Logo Taboola

Frontline Support Engineer Advertiser

AdTech • Big Data • Digital Media • Marketing Tech
Hybrid
Gurugram, Haryana, IND
1900 Employees

Integral Ad Science Logo Integral Ad Science

Customer Success Associate

AdTech • Big Data • Digital Media • Marketing Tech
Easy Apply
Hybrid
Gurugram, Haryana, IND
900 Employees

ServiceNow Logo ServiceNow

Support Account Manager/Technical Account Manager

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote
Hybrid
Gurugram, Haryana, IND
26000 Employees

ZS Logo ZS

AI Associate Consultant - Platform Delivery

Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Hybrid
Gurgaon, Gurugram, Haryana, IND
13000 Employees

Similar Companies Hiring

Optimum Media Thumbnail
Software • Marketing Tech • Digital Media • AdTech
Long Island City, NY
270 Employees
JuiceMedia.AI Thumbnail
Marketing Tech • Machine Learning • Digital Media • Big Data Analytics • Analytics • Agency • AdTech
Marina Del Rey, CA
68 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
Not Eligible
Save
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account