There’s never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners insurance in New Jersey.
Our West Trenton General Claims Legal Department is seeking a motivated, detail-oriented individual for a PAL Processor role. Reporting to the designated supervisor and accountable for efficiently collecting and organizing pertinent information of appeal, litigation/arbitration process for adjusters and defense counsel.
Hours: Monday-Friday, specific hours are subject to selected start time between 8 am – 9 am pending supervisory approval
Essential Duties and Responsibilities:
- Receive, analyze, and process complaints/arbitration demands, create litigation matters, and assign to appropriate PAL adjuster for review.
- Assist PAL Adjusters and supervisors by accurately entering pertinent information into Claim Center, OnBase, and AgilePoint.
- Provide support as needed to FNOL First Notice of Loss (FNOL) Dept in taking claims
- Review the investigation file material, select appropriate information, and electronically send to defense firms
- Provide support to PAL Adjusters with document requests and information needed for pertinent matters
- Process monthly vendor bills
- Properly answer and accurately process incoming inquiries from attorneys requesting payment status, missing Bottomline entries and document requests
- Periodic telephone and email communication with vendors, defense, and plaintiff counsel firms regarding litigated matters
- Process incoming mail for distribution to the appropriate PAL Adjuster
- Maintain Legal Exchange (electronic billing site) by creating matters for defense counsel to bill at conclusion of matter
- Maintain monthly reports of arbitration demands for management review
- Process all zero EOB’s within statutory timeframes for upheld payment appeals
Required Qualifications:
- Strong verbal and written communication skills, including active listening
- Multi-tasking, problem-solving and decision-making abilities
- Ability to work independently
- Effective computer skills and ability to work in multiple systems
- Organization, time management and prioritization abilities
- Demonstrate reliability and conform to the company’s attendance policy
- Minimum High School Diploma or GED required
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $45,801-$53,206Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
