About this opportunity
We are looking for a Packet Core Support Engineer to provide technical support for customer networksacross Packet Core and Cloud network domains. In this role, you will troubleshoot, analyse, and resolve network issues to stabilize, maintain, and optimize customer networks while ensuring service delivery according to agreed Service Level Agreements (SLAs).
The role involves incident handling, problem resolution, software maintenance, preventive support, customer engagement as well as participation in the on-call emergency support roster.
What you will do:
- Handle customer case using Ericsson's CSR handling tools and processes
- Troubleshoot, analyse, and resolve network faults and service degradations
- Ensure customer requests are within the agreed contract scope and service commitments
- Act as Investigation Leader, driving end-to-end CSR investigations and coordinating resolution activities across support and maintenance organizations
- Support customer operational and technical escalations and collaborate with Service Delivery Managers (SDMs) and senior technical stakeholders to ensure timely CSR resolution and SLA fulfilment.
- Drive and conclude the Root Cause analysis.
- Handle support for customers located in Ukraine, including onsite intervention to customer premises whenever requested by the customer and when customer issues cannot be solved remotely (both in Emergency and Normal CSR handling)
- Provide customer support for customers across South Europe, Eurasia, and other regions when required
- Build and maintain effective working relationships with customer technical teams and key stakeholders.
- Support operational performance reviews and contribute to efficient delivery processes
- Identify new business opportunities
- Be part of Emergency Service Roster, delivering 24/7 Emergency support for Packet Core and Cloud domains for the customers in the scope of Customer Support contracts
- Participate in Problem Management activities (problem bulletin handling), Root Cause Analysis (RCA), and Emergency Review Boards
What you will bring:
- Education: Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or equivalent field
- Experience: 5 years of experience in telecommunications, network operations, or technical support in customer-facing technical roles
- Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, EPG, WMG, SAPC, PCC, PCG, CCPC, CCRC
- Verry good understanding of Cloud technology and infrastructure Knowledge
- Good Understanding of Packet Core surroundings and related topics (Like Fault Management, DNS, Charging Nodes)
- Excellent IP background
- Very good knowledge of Linux
- Delivering results & meeting customer expectations
- Analytical Thinking and Problem Solving
- Presentation & communication skills
- Collaboration and Teamwork
- Responsive and result oriented
- Fluent in English and Ukrainian
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Ukraine (UA) || Kiev
Req ID: 788951
Skills Required
- Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or an equivalent field
- At least 5 years of experience in telecommunications, network operations, or customer-facing technical support
- Very good knowledge of Ericsson Packet Core nodes, including SGSN-MME, EPG, WMG, SAPC, PCC, PCG, CCPC, and CCRC
- Very good understanding of cloud technology and infrastructure
- Good understanding of Packet Core surroundings, fault management, DNS, and charging nodes
- Excellent IP networking background
- Very good knowledge of Linux
- Fluency in English and Ukrainian
- Analytical thinking and problem-solving skills
- Presentation and communication skills
- Collaboration and teamwork skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
