About the Role
We're looking for an experienced Customer Project Manager to join Ericsson. In this role, you'll take full accountability for project execution, driving delivery excellence while ensuring compliance, financial performance, and exceptional customer outcomes.
You'll work at the intersection of delivery and customer relationships - keeping projects on track, on budget, and aligned to both Ericsson's standards and our customers' expectations.
You'll be joining a team directly supporting the customers in Ukraine but also the projects in Ericsson EMEA Customer Unit SEE.
What you will do:
- Manage complex Network Management (OSS) projects from design through acceptance, ensuring timely and high-quality delivery
- Collaborate with local and global teams - internal and external - to meet project timelines, improve profitability, and drive continuous improvement through strong governance and project controls
- Capture and share best practices to help standardize and improve delivery processes across the organization
- Foster a collaborative, inclusive team environment and support the professional development of team members
- Act as the primary customer-facing point of contact, working with customer's in Ukraine on a daily basis to maintain alignment, trust, and momentum throughout delivery
- Support and lead customer trials and demos, ensuring they are delivered to the highest standard and reflect positively on Ericsson's capabilities
- Identify, track, and manage project dependencies and risks, ensuring their impact on delivery is understood, mitigated, and communicated proactively
- Own and manage change control processes, ensuring any changes to scope, cost, or timeline are properly assessed, agreed, and documented
- Own financial performance, with a focus on protecting Unadjusted Margin targets
- Maintain data accuracy and produce reliable, conscientious reporting
- Ensure full compliance with legal, financial, data security, privacy, and Health & Safety (E+OHS) directives
The skills you bring:
- 5+ years of experience as a Customer Project Manager with demonstrated success in Project Management (design through acceptance); experience with Tier 1 customers is a plus
- Bachelor's degree in Engineering, Business, or a related field
- Demonstrated ability to lead teams by setting clear goals, developing talent, and delivering results
- Strong communication skills, with experience engaging stakeholders at both working and executive levels
- Solid understanding of project financials, team coordination, customer relationship management, and cross-functional collaboration
- Experience with OSS / Network Management Systems (ENM - Ericsson Network Management, ENIQ -Ericsson Network IQ Statistics), Orchestration (EO- Ericsson Orchestrator),and SMO (Service Management and Orchestration / EIAP - Ericsson Intelligent Automation Platform, EIC - Ericsson Intelligent Controller) as mandatory and option with Core Network (CS, IMS, Packet Core, 5G), BSS (Business Support Systems), MW and RAN Deployment, Swap and Site Modernization and System Integration projects
- Familiarity with Ericsson Sales and Delivery processes, tools, and deployment methodologies is an advantage
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Ukraine (UA) || Kiev
Req ID: 790406
Skills Required
- 5+ years of experience as a Customer Project Manager with demonstrated success in project management from design through acceptance
- Bachelor's degree in Engineering, Business, or a related field
- Ability to lead teams, set clear goals, develop talent, and deliver results
- Strong communication skills and experience engaging working-level and executive stakeholders
- Understanding of project financials, team coordination, customer relationship management, and cross-functional collaboration
- Experience with OSS and Network Management Systems, including ENM and ENIQ
- Experience with Orchestration, including EO, SMO, EIAP, and EIC
- Familiarity with Core Network, BSS, MW, RAN Deployment, Swap and Site Modernization, and System Integration projects
- Familiarity with Ericsson Sales and Delivery processes, tools, and deployment methodologies
- Experience with Tier 1 customers
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
