PAC II, Registration (4286)

POSITION PURPOSE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position provides excellent customer service to patients regarding patient registration activities by providing the following duties.

KEY RESPONSIBILITIES

• Interviews patient or representative to obtain accurate patient demographics.
• Registers patients for all hospital outpatient service, Emergency Department and outpatient and inpatient procedures.
• Registers all direct admit observation and inpatients.
• Estimates costs of procedures, performs appropriate credit checks within Patient accounting system checking for prior balances, makes financial arrangements and collects money owed by patients.
• Knowledgeable about hospital procedures if patient is unable to pay, ability to assist patient in completing appropriate documents for financial assistance of hospital bills.
• Knowledgeable about patient accounts and has the ability to explain them to patients. Is responsible for collection of any account when approached by patient.
• Verifies insurance eligibility and ensures insurance authorizations have been obtained for scheduled procedure patients as well as patients admitted to hospital floor.
• Accepts and stores patient valuables as necessary.
• Answers phones and provides information on all incoming calls, such as insurance companies, physicians, patients and hospital staff.
• Escort’s patient and family members to appropriate location when necessary.
• Complies with all department and hospital policies and procedures.
• Other duties as assigned by supervisor.

QUALIFICATIONS AND EDUCATION
High school diploma or general education degree (GED); one-year experiences in medical patient financial services preferred; one year related experience and/or training; or equivalent combination of education and experience.