The Role
Provides compassionate client service in a veterinary emergency hospital. Responsibilities include answering phones, scheduling appointments, managing check-ins and check-outs, processing payments, maintaining medical records, supporting cleanliness and organization, and coordinating with veterinarians and technicians. The role requires evening, overnight, weekend, and holiday availability and offers full-time or part-time schedules with night differential pay.
Summary Generated by Built In
Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.
Position Details- Full-time or Part-time: 4PM - 2AM
- Dedicated to our Emergency Department (nights, weekends, and holidays required)
- Night differential pay for evening and overnight shifts
- Collaborative, supportive, and mission-driven hospital environment
Some of the responsibilities you will own in this role:
- Welcome clients with warmth and compassion during stressful situations
- Answer phones, schedule appointments, and manage patient check-ins and check-outs
- Process payments and explain financial transactions clearly and professionally
- Maintain accurate patient medical records
- Support hospital cleanliness and organization
- Work closely with veterinarians, technicians, and staff to ensure seamless patient care
Preferred Qualifications
- Previous experience in veterinary, medical, or customer service roles preferred
- Strong communication and problem-solving skills
- Ability to stay calm, compassionate, and professional under pressure
- Excellent organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
Benefits
- Be part of a dedicated veterinary emergency team that saves lives every day
- Opportunities for career growth and training in the veterinary field
- Supportive leadership and a collaborative work culture
- Competitive compensation ($20-22/h), including night differential pay
- Comprehensive benefits package:
- Paid Time Off (PTO) and paid parental leave
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on veterinary services
At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!
Apply today to join our Emergency Department as a Veterinary Client Service Representative.
Apply today to join our Emergency Department as a Veterinary Client Service Representative.
About
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!Equal Opportunity Employer Policy Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Skills Required
- Previous experience in veterinary, medical, or customer service roles
- Strong communication and problem-solving skills
- Ability to remain calm, compassionate, and professional under pressure
- Excellent organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
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The Company
What We Do
We make life easy for veterinary practices. By assisting with the business side of your practice, veterinarians and teams are empowered to provide exceptional patient care. A fulfilling workplace culture is a critical foundation for hospital growth: happier employees do better work, which leads to better patient care. Exceeding client expectations transform into business results. By providing great benefits and career development opportunities, we can help your staff explore their passions and enjoy a healthy work-life balance. Because of this, your practice will be positioned to provide better medicine to even more patients.
