Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for an Outsourcing Project Manager to join our team in the Tallinn office, to lead and manage projects for the KYC Vendor Management and Outsourcing teams. This role is a unique opportunity to lead and execute projects of varying complexity, and drive changes with our outsourced partners, further impacting our Wise mission.
Your mission, should you choose to accept it:
Executing Global Projects - Lead and execute projects which positively impact metrics and targets, while managing project timelines, and adapting to unexpected challenges.
Service Optimization - Participate in Operational taskforces and own cross-functional projects which involve stakeholders from Ops, Vendor teams, VM team, and SSE Teams.
Change Management - Manage and communicate changes resulting from process improvements, communicating this adequately to both the VM team and outsourced teams.
Working with data & reporting - Works with the Reporting team and analysts on outsourcing specific metrics as well as agent performance data to support the vendor managers.
Tools & Documentation - Maintain a general understanding of the technical aspects of operational tools and processes, and create thorough and precise project pages, documenting tasks, decisions and retros.
Living the values - Live the team’s culture and set a great example by living our values on a daily basis.
You’re fully fluent in English, and you have excellent verbal and written skills
You have prior experience in working with vendor management or outsourcing.
You’ve got great people skills and you’re a great relationship builder. You can manage many stakeholders.
You’ve got strong analytical skills - you are comfortable with data, including setting and tracking KPIs
You’ve got a sharp attention to detail, focus on accuracy, and are independent in your work. You enjoy owning your work and leading projects.
You’re focused on the outcome for the customers, the team, and the company.
You’ve got a strong aptitude for learning new skills and you’re proactive in up-skilling yourself
You have a vision, and you know how to turn that into an effective long term strategy.
What’s it like to work in the team
We have a small but very impactful team. We collaborate with many different stakeholders, and may occasionally struggle with pulling a number of projects simultaneously. Sometimes our days are longer and more stressful, sometimes our days are shorter and more relaxed. It’s up to you to hold a healthy balance.
We are all working on an agreement of honesty - we do what we promise, ask help when it’s needed, help others if help is asked. Every member of the team is crucial and has an effect on the rest of the team.
About this role:
Reports to: Outsourcing Governance and Performance Project Manager
Salary: 3,400 EUR for Tallinn
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Fluent in English with excellent verbal and written communication
- Prior experience in vendor management or outsourcing
- Proven stakeholder management and relationship-building skills
- Strong analytical skills; comfortable with data and setting/tracking KPIs
- High attention to detail, accuracy, and ability to work independently
- Experience owning and leading projects end-to-end
- Outcome-focused mindset for customers, team, and company
- Aptitude for learning new skills and proactive up-skilling
- Ability to develop long-term strategy and turn vision into execution
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
