Outside Sales Manager (m/f/d) - Zagreb

What you'll do:

Business Development & Revenue Growth

• Acquire new customers (C level and above) to generate GP and shipment volumes.
• Develop and execute a strategic sales plan to meet and exceed targets.
• Build and maintain a strong pipeline through prospecting, networking, and market intelligence.

Account Development

• Manage and grow a portfolio of assigned customers with a focus on long-term value.
• Identify cross-selling and upselling opportunities across air and ocean services.
• Build strong relationships with key decision-makers.

Customer Strategy & Segmentation

• Focus on acquiring and developing C, B, and A-level customers.
• Support the transition of smaller (D-level) customers to inside sales where appropriate.
• Contribute to account planning and segmentation strategies.
• Use CRM systems to manage pipeline, track opportunities, and ensure accurate forecasting.
• Maintain high-quality data and reporting standards.

Cross-functional Collaboration

• Work closely with internal teams to develop tailored logistics solutions.
• Ensure smooth onboarding and customer satisfaction.

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field
• 2 to 4 years of experience in Sales or freight forwarding operations
• Feel confident speaking Croatian (C1) and English (B2) when communicating with key partners and potential customers.
• Good commercial awareness with a focus on pricing and profitability
• Proficiency in CRM systems and tools.
• Results-driven, organized, and customer-focused mindset